Job Description

Contract: Healthcare

Location: London

, SE18 4QH

Hours of work: 40

Contract Type: Permanent

This is an exciting opportunity to be manage brand-new Costa Coffee opening in the Atrium of QE Hospital, launching in August.

As ISS's first fully franchised Costa Coffee, the focus is on delivering not just exceptional standards, but genuine hospitality that reflects the unique hospital setting.

This isn't just another coffee shop--it's a moment of comfort for a loved one visiting a patient, a well-earned break for a busy nurse, or a small act of normality in a challenging day.

We're looking for Coffee Shop Manager who understand the emotional impact of thoughtful, heartfelt service and who are passionate about creating a welcoming environment that goes beyond the transactional to offer a meaningful experience for every customer.

Key Responsibilities

Lead the store team to consistently deliver an unbeatable coffee experience for every customer

Take full responsibility for health and safety compliance within the store, keeping updated on legislation and business guidelines

Ensure the store operates to Costa brand standards, policies, and procedures at all times

Manage stock and ordering systems to maintain 100% product availability while achieving budgeted margins

Analyse financial and performance data to maximise store efficiency, profitability, and WINcard measures

Control labour costs effectively and maintain compliance with company cash and stock security policies

Conduct regular team meetings to drive engagement and performance

Professional and Personal Competencies/Qualifications

Management experience within a customer-facing or hospitality environment

Proven ability to manage budgets, including labour and key controllable costs

Strong leadership skills with the ability to motivate, engage, and coach a team

Excellent communication, planning, and organisational skills

Passionate about the brand and committed to delivering outstanding customer service

Professional, reliable, and takes full ownership for results and performance

Driven to exceed targets and promote an inclusive and supportive team culture

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing

resourcing.team@uk.issworld.com

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:

TalentPlace

To find out more about what we do -

https://www.uk.issworld.com/