Job Description

Part Time 12 Hour Coffee Shop Team Member -Esposito's Court Hey Park, Huyton L16 3NA

At Esposito's, we love to create a welcoming environment with a family feel for our team members as well as our customers. We're looking for a someone with a hard working attitude who is friendly, positive person who loves working in a fast paced environment.

Full training is given but ideally we would like our candidates to have a

minimum 12 months working in a hospitality or retail environment. Barista experience is welcome but you will be given full training to our very own brand standards. Being open minded and willing to learn is key - a passion for Coffee, Cake, Ice Cream - all food & drink is ideal!

We are an independent growing family business with 4 locations across Halton & Knowsley, when you join us you are joining a family that includes your team mates, regular customers and you become part of the local community that we love to support.

Whilst providing fantastic customer service we like to reward our teams with meals out as well as staff discount you can use to treat your family too.

Requirements Summary:

Flexible 12 hours per week (approx. 2-3 shifts per week) Available for overtime and flexible to work different days Experience in the hospitality or retails sectors is ideal High Standard Barista experience welcome Must enjoy working in a fast paced environment Working hours will be between 8am - 6pm across Monday - Sunday

Job Briefing

As a member of the Front of House Team based at our Deli Coffee Shop you are working as part of our customer facing team providing excellent customer service to everyone who comes into our outlets. You will be representing the Esposito's brand and company values. Working under the guidance of the Coffee Shop manager your job will be hands-on in all areas including tasks such as taking orders, serving food, drinks & ice cream and maintaining a clean & pleasant environment for customers & staff and end of shift deep clean downs.

To be successful in this role you should have experience of providing excellent customer service, be able to work in a fast-paced environment and work as a team player.

Key Responsibilities & Personal Attributes

Key responsibilities will include taking customer orders and payments, this will involve being trained on using the till to process payments correctly. Serving ice cream, food and drink to brand standards and eventually learning how to make coffee with our in-house barista training. There will be cleaning responsibilities to company standards such as clearing tables, washing up and the end of day clean down. Training for all these tasks will follow a step-by-step process with full support from the manager, supervisors and team members.

Candidates with barista & food serving skills are welcome to apply but training will be given. A passion for coffee, good food and giving a great customer experience are most important.

Important qualities we are looking for in the successful candidate is someone able to work well as part of a team with the ability to multitask and work under pressure in a fast-paced customer facing environment. Keeping up a good pace of work to clear queues during busy periods is a key attribute in this role. Having good communication skills to support the flow of service and solve problems if they arise.

Being able to work to targets set by the manager and head office team is essential. Keyholding duties is a key responsibility of this role.

Being punctual & presentable is a responsibility of all team members across the company, personal hygiene is of the utmost importance. Arriving at work in a timely manner to start your shift and having time to read through any team briefings is an important part of the working day to ensure things run smoothly.

Being flexible and willing to work overtime will be a requirement of this role.

Other Duties & Responsibilities are:

Support with the day-to-day operations of the coffee shop.
Use till systems - Taking orders accurately and processing payments.
Availability to work within opening hours (including weekends & holidays)
Flexible to work across 7 days (Monday to Sunday)
Team player who can work under pressure.
Always adhere to standards set by the Food Safety Agency and ensure that all staff follow the SFBB (Safer Food Better Business) guidelines.
Promote new items and upsell products to customers.
Excellent communication skills
Punctual & Presentable at all times.
Ensure all cafe areas are clean and tidy.
Nurture relationships with customers to increase loyalty and boost our brand reputation.

Please answer the screen questions to apply along with your CV, giving information of your current experience for the role and availability.

Job Types: Part-time, Permanent

Pay: 10.02-11.54 per hour

Benefits:

Company pension Discounted or free food Employee discount Free parking
Application question(s):

Are you available to start work at 8am to 6pm across Monday - Sunday? Please answer yes or no. Please tell us in a couple of sentence why you would be the ideal candidate for this role? Are you able to work at least one weekend day every week and one to two shifts during the week?
Experience:

Hospitality/ Retail: 1 year (preferred)
Work Location: In person