Job Description

Title:

Colleague Experience Manager - Capability & Performance

Location:

Remote

Hours:

37.5 per week

Salary:

60,000 per annum

Role Profile:

http://bit.ly/3L99f10

Lead the Future of Colleague Experience - Join us as a Colleague Experience Manager - Capability & Performance!


Are you passionate about empowering colleagues to thrive and perform at their best? Do you want to shape a workplace where career growth, capability building, and an inclusive culture come to life every day?


It's an exciting time to join Anchor as we expand our team with several new roles, creating fresh opportunities and challenges! We're looking for a proactive

Colleague Experience Manager

to shape and deliver initiatives that enhance performance, development, and culture -- ensuring our colleagues remains at the heart of everything we do.

What does it mean to be an Anchor Colleague Experience Manager?

Consultation & Strategic Advisory:

You'll work closely with stakeholders at all levels, offering clear guidance and support to help them confidently manage performance, compliance, capability, change, and development.

Organisational Development & Assessment:

Lead reviews to identify development needs that align with business goals and workforce planning. You'll also support workforce strategy by strengthening talent pipelines and oversee the full learning journey--from planning through to delivery and feedback.

Learning Delivery & Design:

You'll design and deliver learning frameworks that align with our priorities, creating targeted learning initiatives to close gaps in capability, performance, and culture. You will play a key role in supporting colleague growth by leading leadership development programmes.

Performance & Culture:

Manage how learning programs are working and track performance metrics, using data and insights to show real value to both colleagues and customers - ensuring performance is transparent, measurable, and continuously improving.

Data Analysis & Reporting:

You'll analyse data to identify trends and opportunities, creating clear, insightful reports that help drive smarter decisions and ongoing improvements across Anchor.

Who are we looking for?

A Natural Communicator:

You connect with people at all levels, inspiring trust and influencing positive change.

Organisational Development:

You bring hands-on experience with employee engagement, capability building, and crafting development strategies that really work.

Data Driven:

You use insights and evidence to shape your approach, turning them into impactful actions.

Collaborative Leader:

You enjoy working across teams and with external partners, leading with clarity and confidence.

Coaching Champion:

You have proven coaching and mentoring skills, ideally with a Level 5 coaching qualification, and hold CIPD level 5 of equivalent experience in HR, L&D, OD, or Talent roles.

About Anchor

We are the largest not-for-profit provider of housing and care for older people, managing 55,000 homes across the country. We are committed to transforming later-life by offering choice, innovation, and high quality services shaped around our residents' needs. As a values driven organisation, we put people first - both those we support and our colleagues - fostering a supportive, inclusive workplace where you can grow and make a meaningful difference every day.

Join us at Anchor and help shape the future of colleague experience! Apply today!

Anchor - a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.


We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts Mental health support Flexible working options

Finance

Pension plan - contribute between 4% and 8% and we'll match it or better Quick and easy pension transfer service Savings and financial advice, loans, free life assurance Discounts on shopping, holidays, phones, technology and more

Career

Ongoing personal and professional development programme Leadership Pathways online learning resources Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.


We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.


We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.

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