Job Description

Commercial and Contracts Excellence Manager - Services

Location: EMEA, United Kingdom, Hemel Hempstead

Ref: DETECTIONEMEA00981

Division: Smiths Detection

Job Function: After Sales Service Repair



We have an excellent opportunity to join Smiths Detection (Part of the Smiths Group) as a Commercial and Contracts Excellence Manager for Services.

In our dynamic and collaborative environment, your ideas will flourish and you will make a lasting impact by introducing innovative approaches to unlocking new growth and profitability.

In this position, you\'ll shape our services contract management function through visionary mindset and strategic acumen. You\'ll design and implement cutting-edge tools, processes and methodologies and evolve our service contract offerings. Your keen eye for new solutions and opportunities will enable our teams across the world secure lucrative service contracts propelling our business forward.

Driving the achievement of service contract business cases will be a priority throughout their lifecycle. Your meticulous attention to detail and commercial acumen will be deployed to optimise pricing strategies, cost profiles and contractual terms whilst identifying opportunities to grow margin and revenue. Concurrently you\'ll deploy effective risk management, safeguarding our interests and profitability.

Communication and leadership will be key aspects of your role. You\'ll mentor and support regional commercial teams, provide them comprehensive cross-functional training, and deliver insightful business planning. Transparent contract performance reporting will drive accountability across the organization and by fostering a culture of excellence, you\'ll inspire and empower our team to surpass expectations.

Duties & Responsibilities

• Build and maintain a detailed picture of the portfolio of service contracts and performance against the business case
• Evolve the company approach towards contract management focusing on improvement of financial performance
• Track risk and opportunity across the portfolio of contracts
• Design methods to identify proactively capture additional revenue, optimise pricing and contract renewal outcomes
• Drive continuous profit improvement and cost optimisation projects
• Ensure appropriate contractual requirements flow down mechanisms are deployed with the business
• Monitor, analyse, report and action contract performance metrics, contract risks and penalties
• Conduct regular reviews with stakeholders
• Oversee contract change approvals governance working within Financial and Legal DOAs
• Support a function of regional specialists, develop cross functional training and share best practice
• Draft and implement tools, processes, standards, polices and templates including precedent contracts
• Lead or input to the design and development of new service contracts offerings and service level agreements
• Manage service contract revenue and profit forecasting, demand planning and contract related data
• Act as an expert adviser, support specific commercial and contracts projects with Sales and Customers as identified.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

Education/Training:

• Bachelor\'s Degree or equivalent

Experience:

• Commercial management of \xc2\xa3m business
• Optimisation of significant \xc2\xa3m contracts for service, delivery of margin and revenue improvements
• Commercial function development including creation of contracting tools, polices and processes
• Influencing and leading people outside of direct reporting relationships in a matrix structure
• Engineered products with a significant aftermarket and service business in B2B/B2G setting
• Operating in a multi-geography, international customer base

Knowledge/Skills

• Exceptional business and analytical skills
• Financial and commercial acumen, cost management
• Expertise in pricing, negotiation, proposal and contract drafting
• Basic understanding of contract law
• Change management and business improvement
• Project and Programme Management
• Risk Management

Competencies

• Self-motivated and results-driven
• Problem-solving skills and leading teams to deliver solutions
• Able to make effective, timely decisions by sourcing and analysing critical information.
• The ability to engage, challenge, effective teamworking and internal / external relationships
• Excellent written and spoken English, outstanding communication skills.

Desirable

• Knowledge of SAP
• Contract law qualification
• Second language competency

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers\' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers\' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

About Smiths Detection

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today\'s world.

Smiths Group