Job Description

Commercial and Export Co-ordinator

Location:

Cheltenham, UK (On-site)

Benefits:

27 days holiday plus Wellbeing day, Private Medical Insurance, Bonus scheme, Sharescheme, Enhanced pension plan, Life assurance, On-site gym, Free on-site parking, Salary sacrifice schemes for Technology and Electric Vehicles.

Role Overview:

Are you passionate about delivering excellent customer service and ensuring smooth international operations? We're looking for a

Commercial and Export Co-Ordinator

to join our UK Supply Customer Service team based in Cheltenham. In this role, you'll be at the heart of our export operations, ensuring timely and compliant despatch of customer shipments, supporting internal teams, and maintaining high standards of service across our global network.

Your objectives and responsibilities will focus on...

Preparing and processing export documentation including despatch notes, commercial invoices, and customs paperwork. Liaising with internal departments and external partners to ensure timely despatch and compliance with legislation. Supporting operating companies from order receipt through to shipment. Maintaining accurate records and filing systems to meet compliance obligations. Responding to internal and external customer queries regarding shipments and orders. Ensuring Known Consignor status and regulated freight forwarding compliance. Reducing export costs through competitive quotations and efficient logistics. Monitoring and expediting overdue and priority orders using tools like PowerBI and E1. Supporting continuous improvement initiatives and analysing operational efficiencies.

Your previous experience is likely to include....

Working independently in a fast-paced environment. Following procedures and managing multiple tasks effectively. Providing excellent customer service with strong written and verbal communication skills. Preparing compliant shipping paperwork and understanding export procedures. Using Microsoft Office applications, particularly Excel. Familiarity with Incoterms, trade terms, and VAT rules for exports. Collaborating with internal teams and external stakeholders such as freight forwarders and the Chamber of Commerce.

To be successful in this role you will...

Demonstrate Company Core Values at all times Demonstrate a proactive, "can-do" attitude and attention to detail. Be confident in managing and reprioritising workloads to meet departmental needs. Maintain a positive team atmosphere and communicate professionally. Hold GCSEs (or equivalent) in English and Maths and have basic proficiency in Microsoft Word and Excel. Be committed to continuous improvement and delivering high-quality service.
The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.


Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.


Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!


Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days' paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts' portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.


We want everyone to be able to make their difference here, so we will always consider requests for flexible working.


We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at https://www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments.


We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.