Job Description

Job Purpose:

To ensure that all offices international shipments are managed in an effective and timely fashion. To provide administrative support to ensure that all jobs have been completed to customs clearances and compliance obligations.

To provide rates and booking for Air Freight

To assist the Import Export Manager in the next phase of regulations and growth of the business through further learning and development.

Responsibilities & Objectives

Handling any international order that is sent through from the network including air and sea freight Dealing with network and customer queries Ensuring all freight documentation is received on time and is correct Handling of UK and International invoices Maintaining communication and control through all phases of the order Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement for freight internationally Develop links with the Franchise network, Worldwide agents and Customers (when asked to by network) Work with Import Export Manager to review processes to improve service Maintain databases with updated information and file relevant documents to appropriate job within SLA Ensure that housekeeping is completed to the required standards To conduct customer and marketing surveys and further assess the needs of each customer to ensure the service provided by Speedy Freight remains high Contribute to the team performance by sharing and implementing best practice ideas To work to deadlines and work independently when required Communicate effectively and professionally with all levels of staff and clients Flexible approach required to cover on-call rota system
The areas of responsibilities and objectives (above) are to be monitored via the appraisal process and internal meetings.

Statutory Duties

Co-operate with your employer to enable any legal obligations to be complied with.

Do not recklessly interfere with anything provided by the employer or others in the interests of health, safety or welfare.

Bring to the attention of the Company Health and Safety Manager any perceived short comings in health and safety arrangements, situations or processes that you consider to be serious or which may present danger to you or others.

Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake.

Interfaces

Internal

Liaise with accounts team, Branch Managers, Franchise Sales Teams, Directors, their direct reports and employees at all levels within the company in compliance with HSE legislation and company objectives Franchisees Franchise Support Team
External

Customers Suppliers / Drivers Contractors

Qualifications:

Core

.

Full Driving Licence. IT Literate including Microsoft, word, excel and outlook. Written, oral English and Mathematics to GCSE standard

Desirable

Awareness of Relevant Legislation Excel / PowerPoint presentations skills.

Experience:

Minimum 1 year Freight forwarding skills ideally gained in Air and Road. Training will be provided for further development.

Understanding of customs regulations.

Excellent administration or customer service background gained from a freight, logistics, parcel or related background.

Good telephone manner.

Fast learner, able to work in a small team.

Strong customer service ethic with negotiation and telesales skills.

Experience in retaining and building good customer relationships.

Excellent verbal and written communication skills.

Articulate with a confident phone manner.

Good organisation skills with the ability to multi task and prioritise workload.

Technical Skills:

IT Literate including Microsoft Word, Excel, Outlook (PowerPoint, Access, Visio or similar preferable.)
Job Type: Full-time

Pay: Up to 27,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Application question(s):

Are you located in the South Manchester/Cheshire area?
Experience:

Import/Export: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 04/08/2025
Reference ID: FFS Co-Ordinator