Job Description

Commercial Associate


Location: Vauxhall, London (Onsite, 4 days/week)

About Zapp

Zapp is London's leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world's leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

The Role

We're looking for an exceptional Commercial Associate to join Zapp's fast-growing commercial operation. This is a high-impact, fluid role for someone who thrives on pace and strong execution. You'll be the foundation of our commercial function - the person who ensures everything runs smoothly whilst continuously looking for ways to innovate and simplify how we work.

You'll drive critical commercial projects end-to-end, working across Category Management, Merchandising, and Supply Chain to deliver improvements that directly impact our P&L and customer experience. This role suits someone who can take a brief, break it into workstreams, and deliver results without needing hand-holding.

What You'll Do

Commercial Operations

Support the complete SKU lifecycle: supplier onboarding, additions and depletions across our systems Continuously improve and automate our commercial processes - you'll look for manual tasks that can be streamlined and take the initiative to implement solutions Proactively drive efficiency, identifying discrepancies and proposing solutions to help streamline product maintenance (price management, product codes, pack size change, barcodes etc) across our large and growing catalogue Support category managers with cost-saving initiatives and negotiation preparation materials

Merchandising & Platform Refinement

Own how our products are presented on the app and website - ensuring SKUs are merchandised optimally for customer experience Work with Marketing and Product teams to enhance the look and feel of our digital platform, including category layouts, featured products, and promotional placements Optimise SKU presentation through compelling imagery, accurate descriptions, and strategic positioning Partner with Marketing to ensure seasonal and promotional merchandising meets customer demand whilst maintaining brand consistency Continuously test and refine our app features and merchandising approach based on customer behaviour and commercial performance

Marketplace Optimisation

Supporting the Marketplaces team with Zapp's presence on third-party platforms (Deliveroo, Uber Eats), ensuring competitive positioning Setting up and executing promotions across marketplace channels while coordinating with category managers on strategy and margins Analysing marketplace data to identify sales opportunities, pricing optimisation, and merchandising improvements Working across teams to maximise market share while maintaining Zapp's premium positioning and profitability

Process Improvement & Automation

Own and deliver projects to streamline commercial operations - from scoping the problem, to designing solutions, to implementation and adoption Map existing processes, identify inefficiencies, and build the business case for change Create and maintain trackers, dashboards, and documentation that give the team visibility and control Coordinate cross-functionally with Product, Tech, and Supply Chain to deliver system improvements Establish SOPs and playbooks that enable the team to scale without adding headcount

What We're Looking For

--------------------------

3+ years in a commercially-focused role such as category management, buying, merchandising, or a project-based role like management consulting (ideally in retail, FMCG or e-commerce) Strong execution mindset and exceptional project management abilities: proven track record of managing multiple concurrent workstreams with competing deadlines and priorities Strong analytical skills: confident building business cases, and extracting insights from data to drive decisions Advanced proficiency in Google Workspace (Sheets, Docs, Slides) or Microsoft Excel; experience with Looker is desirable High-energy self-starter with exceptional attention to detail: You thrive in fast-paced, ambiguous environments, making quick decisions with imperfect information while maintaining meticulous accuracy and spotting problems before they escalate * Tenacious communicator who gets things done: You influence stakeholders at all levels, push back when needed, and maintain a hands-on mentality with natural prioritisation and urgency - always finding solutions rather than roadblocks