Job Description

About Malachi

For over three decades, Malachi has been a cornerstone of family support, rooted in the belief that to truly help a child thrive, we must empower their parents. We go beyond surface-level behaviours, always seeking to explore, bring awareness to and then address the root-cause of issues. Through our holistic approach, we create lasting, positive change, enabling and empowering families to build stronger foundations and brighter futures.

Embedded within the communities we serve, across Birmingham, Staffordshire and Worcestershire, we collaborate extensively with various stakeholders and support services. We enable families to fully engage with these resources, ensuring they can maintain long-term positive change.

The Opportunity

We're looking for a Commercial Manager to join our team full-time. Reporting to our Commercial Director, and working closely with our Business Development Manager, you will be cultivating strong relationships with our partner schools and identifying new opportunities to develop our reach. If you're a strategic thinker, a natural relationship builder, and eager to contribute to a meaningful cause, we'd love to hear from you.

Key Responsibilities

Business Development & Sales:

Identify and research potential new school partners, developing targeted strategies to introduce them to our offer.

Lead the sales process from initial contact to successful partnership, including presentations, proposal development, and contract negotiation.

Collaborate with the leadership team to set sales targets and develop plans to achieve them.

Monitor market trends and competitor activities to identify new opportunities and inform our strategic approach.

Account Management:

You'll be the primary contact for our existing customer schools, ensuring their satisfaction and sustained engagement.

Proactively communicate with school leadership and staff to understand their evolving needs and identify ways to strengthen our partnership.

Develop and implement strategies to retain existing school accounts and maximise their engagement with our services.

Address any concerns or issues raised by schools promptly and effectively, ensuring a high level of service.

Marketing & Communication:

Develop and execute comprehensive marketing strategies to raise awareness of our services across schools.

Create compelling marketing materials, including presentations, brochures, case studies, and digital content, tailored to the education sector.

Manage and grow our online presence, including social media, email marketing, and website content, to engage with our target audience.

Represent Malachi at relevant industry events, conferences, and networking opportunities.

Create and send newsletters, tailored to groups of stakeholders including schools and Malachi staff.

Reporting & Analysis:

Track and report on key performance indicators (KPIs) related to account retention, sales pipeline, and marketing campaign effectiveness.

Provide regular updates and insights to the leadership team on account status, sales progress, and market trends.

Who You Are: The Skills We're Looking For

You're likely someone who:

Has experience combining account management with business development/sales, ideally within the education, non-profit/ charitable, or family support sectors.

Can demonstrate successes in business growth.

Possesses a strong understanding of marketing principles and experience in developing and executing effective marketing campaigns.

Demonstrates exceptional communication, interpersonal, and presentation skills, with experience presenting both virtually and in person to diverse audiences.

Has excellent organisational and time management skills, capable of managing multiple priorities effectively.

Is proficient in CRM software and marketing automation tools. Knowledge of Salesforce would be beneficial.

Has a genuine passion for supporting families and making a positive impact in the community.

A valid UK driving licence and access to a vehicle will be required for school and stakeholder visits across Birmingham, Staffordshire, Solihull, and Worcester.

Why Join Our Team?

Be part of a dedicated team making a tangible difference in the lives of families and children.

Enjoy a supportive and collaborative work environment. Benefit from opportunities for professional growth and development. Receive a competitive 35,000 Base Salary with Year One OTE 45,000 45 Days Annual Leave After 12 months option of Salary Sacrifice Electric Vehicle or 5000 Car Allowance
Job Types: Full-time, Permanent

Pay: From 35,000.00 per year

Benefits:

Additional leave Company pension On-site parking
Work Location: In person