Job Description

Job Details: Commercial Operations IT Analyst
Full details of the job.
Vacancy Name Commercial Operations IT Analyst
Vacancy No VN3397
Operating Company Pulse Structural Monitoring Group
Advert Pulse, part of Acteon Group, are a market leader in offshore structural monitoring systems and services to both oil & gas and renewables clients around the globe since 1998. Due to our ambitious growth plans we are looking to strengthen our team in a number of roles.
We are looking to hire a Commercial Operations IT Analyst on a full time, permanent basis. Based at our facility in Wokingham, the Commercial Operations IT Analyst will work closely with other members of the Commercial Operations IT Team to support and enhance Pulse's commercial IT offerings. The role will also work closely with the wider engineering disciplines, internal staff across all office locations, and end customers. The role is envisaged to be split between handling IT support escalations, system monitoring/maintenance activities, and supporting project deployments.
Duties & Main Responsibilities:

• Providing remote support to Pulse field/offshore operations & data services
• Assist with IT system deployments relating to Pulse commercial operations
• Monitoring, administration, and maintenance of Pulse's commercial cloud services
• Working with IT Lead to maintain and continuously improve Pulse commercial service offerings
• Contribute to procedure and process documentation for Pulse Commercial IT infrastructure & services

Skills - Essential:

• 2 years or greater in IT support roles (or similar)
• Experience at 2nd line or above in a technical helpdesk environment
• Self-motivated and capable of independent working, but also happy to work within & across teams/disciplines
• Able to solve problems in complex technical solutions
• Keen to learn new skills
• Understanding of cloud services
• Understanding of TCP/IP networking & firewalls
• Understanding of Cyber Security principles
• Windows Client/Server & HyperV
• Linux administration
• Experience with using system monitoring and remote/telemetry solutions
• Experience with supporting systems in a remote environment
• Creating and maintaining technical system documentation

Skills - Desirable:

• Experience supporting commercial cloud-delivered services or solutions
• Engineering background/experience working within an engineering environment
• Experience of using message bus solutions for microservice communications
• Working within an Agile/DevOps environment (making use of GitHub or Azure DevOps)
• Industrial data exchange protocols (MODBUS, MQTT, OPC-DA/UA etc.)
• Understanding of Open-Source software projects and development environments
• Running Dotnet/Go applications
• Running applications in a containerised environment
• Experience with Telegraf, InfluxDB, Grafana (TIG) stack
• Scripting (Powershell, Bash, etc.)
• Experience administering Azure cloud services
• Experience administering switches and firewalls
• Working within a quality assured environment

Skills - Advantageous:

• IT in an OT context
• Understanding of TSN or EtherCAT
• Loki and/or Prometheus
• Other Operating Systems - e.g. FreeBSD
• WebApp delivery (e.g. Reverse Proxy/WAF) solutions
• Kubernetes
• Deployment automation solutions (Terraform, Bicep etc.)

Location
Work Country

Skills Required