Job Description

Join the Future of Genomics at Oxford Nanopore Technologies

Role:

Commercial Operations Specialist

Location:

Hybrid (Oxford-based)


At Oxford Nanopore Technologies, we're not just developing sequencing technology aEUR" we're transforming how the world understands biology. Our real-time, portable, and scalable sequencing platform empowers anyone, anywhere, to explore the biology of any living thing. If you're ready to be part of a mission that's changing the world, we want to hear from you.

The Opportunity

We're looking for a proactive and detail-oriented

Commercial Operations Specialist

to support the rollout and ongoing management of our Sales & Services processes. This is an excellent opportunity for someone early in their Sales, Services, or Business Operations career to gain hands-on experience across commercial systems, stakeholder engagement, and project execution.


As part of the Global Commercial Operations team, you'll contribute to high-impact initiatives across Sales, Quoting, Support Models, and Contact Centre as a Service (CCaaS), helping to translate process improvements into action and supporting the delivery of scalable, efficient operations.

What You'll Be Doing

. Maintain and update documentation for key business processes across Salesforce and related systems.


. Coordinate input from cross-functional teams to reflect current workflows and define future-state processes.


. Support scheduling, preparation, and follow-up for project meetings, workshops, and system demos.


. Capture meeting minutes, track actions, and follow up with stakeholders.


. Assist with system testing and user acceptance testing (UAT) for new workflows or enhancements.


. Log and track issues, and support resolution with internal teams.


. Help compile training materials and manage rollout documentation.


. Collaborate with the Analytics team to define and track user engagement, adoption metrics, and KPIs.

What We're Looking For

. 1-3 years of experience in Sales Operations, Service Operations, or CRM Administration.


. Familiarity with Salesforce (e.g., reporting, opportunity/account/case management).


. Understanding of user stories, acceptance criteria, and root cause analysis.


. Strong organisational skills and attention to detail.


. Ability to manage multiple priorities and work cross-functionally.


. Clear written and verbal communication skills.

Nice to Have

. Exposure to quoting tools, pricing processes, or content management systems.


. Familiarity with lead funnel reporting, account hierarchies, or customer lifecycle processes.


. Experience with JIRA for ticket management and reporting.


. Experience supporting global or matrixed teams.


. Interest in AI-powered tools (e.g., Salesforce Einstein, chatbots, recommendation engines).

Growth Opportunity

This role offers exposure to:


. Strategic transformation programmes across Sales & Services.


. Tools and processes that power global customer engagement from quoting to post-sales support.


. Cross-functional collaboration with Sales, Customer Services, Technical Services, Finance, Legal, Procurement, Logistics, Product Management, and IT.


. Continuous improvement and project delivery in a fast-growing organisation.



Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

#LI-JR1


#LI-hybrid



Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.