Job Description

Commercial Support Administrator - Construction / Flooring Industry

Location:

Stourbridge, West Midlands

Salary:

25,000 - 30,000 pro rata (depending on experience)

Hours:

Part-time - Monday, Tuesday, Wednesday, and Friday, 9:30am to 3:30pm (with potential to extend to 4:00pm or 4:30pm) plus holiday cover as required

About Us

Hammond Hill Limited is a specialist flooring contractor with a trusted reputation across both the commercial and residential sectors. We work closely with national housebuilders, developers, and main contractors to deliver high-quality flooring installations across the UK.

We are looking for a proactive and experienced

Commercial Support Administrator

to join our busy office-based team in Stourbridge. This is a key support role, working closely with our Contracts Manager to ensure projects run efficiently and that customer care matters are handled professionally and promptly.

The Role

This is a varied and fast-paced position ideal for someone who enjoys problem-solving and thrives on detail. The role is

equally split between managing customer care issues and reviewing plans and quantities

, and this combined element will account for around

70% of the total role

. The remaining

30%

covers broader office support duties.

Your responsibilities will include:

Customer Care Coordination

Handling flooring-related customer care issues for national housebuilders Logging defects, arranging remedial works with our fitters, and liaising with client-side customer care teams and homeowners Submitting written reports and keeping accurate records

Plan Take-offs & Quantities

Reviewing architectural plans and site layouts Producing accurate flooring take-offs and quantities to support estimating and tenders Assisting with value engineering and pricing matrices

General Commercial Office Support

Providing telephone cover for fitters, clients, and suppliers Updating and preparing tender overviews and internal reports Supporting other tasks as required in a busy and professional commercial flooring office

Who We're Looking For

We're looking for someone with:

Previous experience in the

construction, housebuilding, or flooring

industry Confidence working with architectural drawings and measurements Excellent organisation and communication skills Proficiency with

Google Workspace tools

(Gmail, Google Sheets, Docs, Calendar etc.) and

Microsoft Excel

A calm, clear telephone manner and professional approach High levels of accuracy and attention to detail
Customer service or estimating experience will be a distinct advantage.

Why Join Us?

Be part of a respected, growing contractor working on national projects Friendly, supportive team environment Flexible part-time hours to suit work-life balance Centrally located office in Stourbridge Potential for development and longer hours if desired

To apply, please send your CV along with a short covering message outlining your relevant experience.

We look forward to hearing from you.

Job Types: Part-time, Permanent

Pay: 25,000.00-30,000.00 per year

Expected hours: 24 per week

Benefits:

Company pension Employee discount Store discount
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 11/07/2025
Reference ID: CSA-July-CPH
Expected start date: 21/07/2025