Job Description

About us

Height Lift & Shift (HLS) is the trusted Working at Height and Material Handling specialist providing equipment; Asset Management and Service solutions to a diverse & prestigious customer base including major Food & Drink manufacturers; General Manufacturers; Facilities Management & Utilities providers.

No two days are the same here from chocolate factories to Premier Division football clubs and major museums, you will support our team's mission to keep people safe working at height and handling materials. We have also extended our range to include industrial cleaning equipment.

As an independent solution provider, we provide technically consultative support to our customers helping them to find the right solutions such as steps, powered access equipment, or bespoke products.

Our Culture

We develop strong partnerships with our customers and suppliers based on trust, with a reputation for excellence and continual improvement, we are committed to creating a supportive culture where we learn and grow together. As such, we are committed to the following core values:

Ethics: We will always treat everyone we interact with professionally, fairly, and honestly

Equality & Diversity: Our unique attributes make us strong. We will celebrate, champion, and provide equal opportunities for all our employees

Safety: 'Passionate about keeping people safe when working at height' is not just our motto, it is our ethos. And we promote a safety-first culture

Environment: We take an active role in preventing further damage to our planet and have programmes in place to avoid waste, discard properly, recycle often and source sustainably

Community: We give back to benefit all. We are part of Pledge 1% - a 1:1:1 pledge for 1% profit donated, 1% company time donated and 1% of team free time donated to a local cause each year to support this commitment

Find out more about us at hls.co and Linkedin HLS

About the Role

We are looking for a Commercial Technical Manager with a strong technical background and previous Working at Height/Materials Handling equipment experience to strengthen our team and support our rapidly growing customer base.

You will play a leading role when it comes to business development, customer support, and developing commercial/account management of current customers with strong collaboration with your Operations, Sales and Marketing colleagues. As a small business the whole team will support you.

As an ambassador for the business, you will be passionate about nurturing existing customer relationships while leading the growth of new business throughout the UK.

This is an opportunity to join a small reputable company with some exciting opportunities including the potential development within the business at a senior management/leadership level.

Your Key Responsibilities will be:

Support the company in its strategy to develop within the UK Maintain strong relationships with key customers, understanding their needs, addressing inquiries, and providing exceptional customer service Pro-actively initiate and lead on all technical aspects of delivering and continual improvement of all services Technical responsibilities for HUGO lift certification, development and manufacturing and other product development Introduce additional services Develop, audit and manage employed and subcontracted engineers/trainers ensuring compliance with standards and other requirements Act as a brand ambassador at industry events, trade shows, and conferences, representing the company professionally, networking with key stakeholders, and promoting the company's products and services Continuously evaluate and improve technical related processes, tools, and methodologies to enhance efficiency, productivity, and customer satisfaction and value with the Operations Team and Marketing Fully utilise the company's Protean system and customer database, ensuring data is up to date in real time, and that you are using the system to its full advantage Competently and timely completion of full administration processes Attend site visits to develop existing and new accounts including: Demonstrate equipment to clients Site surveys Equipment handover and familiarisation/in house training Visit suppliers as required
Key Measures of success:

Maintaining and building the current customer base with increased revenues from your Key existing accounts: revenue to increase by 5% within 6 months; 10% within 12 months

Build business pipeline with new services/prospect accounts to deliver additional 100k pa

Your Profile

You have extensive relevant experience (3-5+ years), in B2B technical field experience within lifting & safety, plant or tool hire, capital equipment or engineering, with a proven record on delivering and achieving targets with strong business acumen and contacts in UK & Ireland You have excellent verbal and written communication skills and have high interpersonal competence and negotiation abilities You can produce and help present client-ready presentations You are highly proficient in English, and are comfortable with technical terminology and documentation You are highly proficient in working with technology (laptops, phones) and Microsoft software (Windows, Excel, PowerPoint etc.) Proficiency with CRM/Operations software with strong administration/organisational skills You are willing to travel around the UK and Europe to meet customers when required You are willing to travel to our Leeds head office on an frequent basis You are comfortable working under pressure and targets.
The role will be hybrid based from home with requirement to work from our Head Office near Leeds regularly and visiting and customers and suppliers.

To be considered for this role you must hold a valid and clean UK driving license, as you will be required to travel within the UK.

What's on Offer

Job Type: Full-time

Pay: Competitive salary aligned with experience

Additional pay:

Bonus scheme

Commission pay

You will also receive a company car/travel allowance, laptop and mobile phone in order to enable you to complete your duties when working away from the office.

Benefits:

Additional holidays for Christmas Eve & Birthday

Bereavement leave

Company sick pay

Contributory Company pension scheme offering high street discounts

Company car/Car Allowance

Company events

Cycle to work scheme

Employee mentoring programme with personal development and progression plans

Free flu jabs

Health Check

Health Cash Plan including eye & dental care

Health & wellbeing programme

Employee Assistance Program offering high street discounts

Referral programme

Free parking

Schedule: Monday to Friday

Experience: Technical Equipment: 5 years (required)

Licence/Certification: Driving Licence (required)

Work Location: Leeds, West Yorkshire; Working from home; Mobile

The interview process will consist of 2-3 rounds. 1st round will be via a Teams call, 2nd & 3rd rounds will be in-person. We will aim to provide feedback to all candidates who secure a 1st round interview.

Job Types: Full-time, Permanent

Pay: 45,000.00-50,000.00 per year

Additional pay:

Commission pay Quarterly bonus
Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Employee mentoring programme Free flu jabs Free parking Health & wellbeing programme Referral programme Sick pay
Schedule:

Monday to Friday
Licence/Certification:

IPAF certificate (required)
Work Location: Hybrid remote in Leeds LS15 4LG