Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives \xe2\x80\x94 beginning with our own. That\xe2\x80\x99s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Summary

Salary: Depending on Experience

Hours: Monday to Friday, 9am to 5pm

Location: 40 Grosvenor Place, London, SW1X 7AW

Contract: Permanent

Who are we?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, focused on providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 65,000 caregivers worldwide and continue to drive innovation in healthcare.

We opened our first healthcare facility in London in 2021 and our state-of-the art 184 bed hospital in 2022. With over 100 years of history, our \xe2\x80\x9cPatients First\xe2\x80\x9d philosophy will be at the heart of Cleveland Clinic London and the goal of our team is to create an environment that continues to delivers world-class clinical care.

What are we looking for?

Reporting to the Communications Lead, the Communications Associate will help to organise and coordinate a mix of internal communications and social media activities to promote Cleveland Clinic London amongst a range of internal and external stakeholders.

The postholder will have a general understanding of social media and internal communications planning, execution and implementation of best practices, and demonstrate a flexible approach to their role that reflects the changing needs of a fast-paced environment. The postholder will have proven experience of writing and editing. We anticipate that c. 20% of the role will be dedicated to social media, 80% to communications (primarily internal with some external).

What will your duties include?

Work with the Communications Lead to support a wide range of communications activity. This will mainly focus on the internal caregiver audience and include management of the intranet (creating and posting content, reviewing data to optimise).

Create content to support communications campaigns, including the creation of newsletters (internal and external). Produce copy that is optimised for different platforms and formats.

Produce editorial content and complete communication projects in support of Cleveland Clinic London\xe2\x80\x99s strategic priorities that inform, inspire and educate caregivers.

Assist with internal communications opportunities as required to maximise impact. To include delivery of company-wide meetings, leadership meetings and a weekly newsletter.

Work closely and collaborate with US based communication and digital teams to drive forward London opportunities and provide local market insight.

Intentionally integrate Cleveland Clinic standards in all communications.

Work with the Head of Marketing and Communications and Marketing Lead in the development, execution and evaluation of comprehensive social media strategies, aimed at health professional, consumer, corporate and other audiences.

Deliver social media content to quickly increase traffic, followers and impact. Manage editorial plans, including creating/curating, scheduling and targeting content in line with audience/user needs.

Assist with the management of social media channels, which may include creative planning, posting, copywriting, managing digital campaigns and partnerships with influencers.

Monitor performance of channels across organic and paid activity. Assist in the creation and development of weekly, monthly and ad-hoc reports, including insights and recommendations. Use social listening/measurement/insight tools and dashboards to generate and share content.

What we need from you?

Bachelor\'s Degree in Communications or related field preferred

Ability to speak and write in English is required

Significant experience within marketing and communications campaign development and execution, either in an agency environment or commercial organisation with ambitious growth targets

A demonstrable track record of social media/communications campaign development and execution, either in an agency environment or commercial organisation with ambitious growth targets.

Track record of taking a lead role in managing corporate social media channels and platforms, including content development and campaign planning.

Database management and Microsoft Office skills, including Excel, Word, and PowerPoint.

Previous experience within a healthcare useful but not essential.

Exceptional written, verbal and active listening communication.

Experienced in creative development and copywriting.

What we can offer you?

We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

25 days Annual leave plus 8 days Bank holiday a year

Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange

Private Medical Insurance and Private Dental Insurance

Life Assurance

Discounted gym facilities in our Admin Office Building

Employee Assistance Programme

Seasonal Ticket Loans

The closing date is 05/10/2023, however we may close the role early due to application numbers, click apply below.

Please see Important Information below:

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.



\xe2\x80\x9cLet\xe2\x80\x99s deliver World Class care together!\xe2\x80\x9d

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.

Cleveland Clinic London