Job Description

The Role
We`re looking for a Communications Manager - Live to support the delivery of engaging and impactful external and internal communications that enhance the resident experience and showcase Unite Students as the leading PBSA provider. `Live` is one of three pillars which sits alongside Work and Invest. These form part our of 2030 strategy, with our objectives being `A Great Place to Live, Work and Invest` and our purpose - A Home for Success: we create communities where young people thrive.
In this role, you`ll work closely with the Communications Partner - Live to implement communications strategies that highlight our accommodation quality, customer experience, sustainability initiatives and innovation. You`ll support the development of B2C and B2B campaigns and reports, including those aimed at the Higher Education sector, helping to ensure messaging is clear, compelling and strategically aligned with our reputational pillars of Trust, Quality and Impact. In addition, support in developing the communications strategy and storytelling of Up to US, our sustainability framework which reflects the positive impact we have on young people, our colleagues, the environment and local communities. You`ll bring strong content and creative skills, with the ability to write across formats and channels, and manage the production of high-quality assets that support our communications goals. With an eye for detail and the ability to find a compelling story at every turn, to engage varied audiences.
What You`ll Be Doing

• Deliver internal campaigns that support property teams in enhancing resident wellbeing, sustainability, safety and community engagement.
• Align messaging with broader internal communications activities.
• Deliver sustainability comms plans to promote initiatives internally and externally.
• Manage HE engagement communications, including reports, thought leadership, events and campaigns. - Translate insights into messaging that positions Unite Students as a trusted university partner.
• Draft and refine copy for HE engagement materials, ensuring clarity and strategic alignment.
• Produce high-quality content across formats - press releases, blogs, scripts, presentations and social media - aligned with business strategy and editorial framework.
• Create briefs and manage production with internal and external teams to deliver on-brand assets.
• Support briefing and management of the consumer PR agency.
• Coordinate campaigns and monitor performance.
• Work cross-functionally to ensure consistent messaging and campaign delivery.
• Track communications performance and provide actionable insights.
• Maintain campaign calendars and dashboards.

What We`re Looking for in You

• Experience in communications, agency or in-house, ideally in a consumer-facing or service-led environment.
• Experience of delivering successful multichannel communications campaigns - ideally including sustainability or customer experience campaigns.
• Experience supporting communications for sector-specific audiences, such as Higher Education, is desirable.
• Experience in media relations, with a proactive approach to identifying opportunities and managing responses.
• Strong content creation, creative writing, and copywriting skills across a range of internal and external formats and channels.
• Experience briefing and managing creative production, including external agencies and internal teams.
• Excellent relationship-building skills, with the ability to foster high-trust connections with internal and external stakeholders.
• Ability to manage multiple projects and deadlines.
• Collaborative and proactive approach to working with teams.
• Organised, adaptable and eager to learn and grow.

If you`re up for the challenge and ready to help shape how we communicate, we want to hear from you!
What You`ll Get in Return

• A discretionary annual bonus so you can share in the company`s success
• 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
• A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!

About Unite Students
Founded in 1991, Unite Students is the UK`s leading provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.

Skills Required