Job Description

Hook \xe2\x80\x93 Hybrid working available
Full time, Permanent
Band 4 / \xc2\xa340,000 - \xc2\xa345,000 per annum, dependant on experience

At Serco, we have six business units in our UK & Europe Division, with around 25,000 employees delivering services across our core capabilities, which includes Health, Defence, Justice and Immigration, Citizen Services, Transport and Community Services. We have two opportunities to join our internal communications team, across Justice and Immigration and Health or Citizen Services, Transport and Community Services.

As Communications Manager, you will provide internal communications support and expertise to our business units, to drive employee awareness and engagement across the unit, and to work with communications and marketing colleagues to help raise our profile and reputation in the external market.

You will build strong working relationships with leaders and senior managers so that you are fully aware of business activity taking place and can identify opportunities for communication.

You will also have close working relationships with the Media Relations and Marketing teams and communications colleagues embedded in our operating units.

Your main responsibilities:

• Ensure all communication complies with business requirements and corporate/brand policies
• Develop and implement communication plans for internal communication to support increased employee engagement. This includes a focus on management engagement across the business unit and specific emphasis on how we communicate with our frontline workforce
• Develop and publish a range of internal communications such that employees understand our strategic priorities and how we are progressing against them and encourages two-way conversations with our leaders
• Develop effective communication channels and content to communicate with employees, such as newsletters, brochures, fact sheets, social media and digital content and other communication materials
• Proactively develop our network of Communications Champions and build a community of practice with communication colleagues embedded in our operating units
• Work closely with HR colleagues to support the delivery of appropriate recognition schemes and promotion of employee benefits
• Manage external events aligned to the marketing strategy of the business, as when and required
• Manage internal events, such as monthly business update calls and our annual management conference

What you\xe2\x80\x99ll need to do the role:
As Communication Manager, you will have excellent written and visual display skills, copy writing and editing skills with proven experience of using effective internal communication to support increased employee engagement.

You will have proven experience of developing and publishing communication materials under limited supervision and guidance.

You will have excellent communication skills at all levels with the ability to build strong working relationships and networks across a complex organisation to deliver results.
Ability and willingness to undertake occasional travel and some overnight stays to support our geographically dispersed contracts.

What we offer

• Up to 6% contributory pension scheme
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
• Up to 25 days annual leave plus bank holidays

#LI-Hybrid
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We\xe2\x80\x99re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.