Job Description

An opportunity has arisen to join the Community AHP Service Team as a Senior Administrator. The Senior Administrators role is to key to the delivery of effective administrative support for the smooth and efficient running of the Community AHP Services, by liaising with the clinicians, patients, and other Health Care services, to provide a comprehensive admin service to support clinicians in Community AHP Services, enabling them to focus on clinical duties and provide high quality patient care. To ensure data is accurate and up to date to enable effective monitoring of the services to ensure clinic utilisation and resources are maximised. The senior administrates will have designated areas of responsibility but must be able to cross cover to provide all areas of administrative support as necessary.
Main duties of the job
The main duties include:
Provide general administration and secretarial support to ensure smooth service operation and clinical care coordination. Act as deputy for the Community AHP Admin Team Leader when required. Process referrals and perform initial triage according to local policies, taking necessary actions to support patient care. Record and file all referrals following clinical triage procedures.Support, mentor, and deputise for Band 2 staff; handle general office tasks such as clinic bookings, OASIS data entry, and managing phone calls.Use advanced IT skills to produce accurate reports on referrals, caseloads, waiting lists, audits, and service development.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Details
Date posted
19 December 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
253-1225-7624398
Job locations
Stourbridge Health & Social Care Centre
John Corbett Drive
Stourbridge
DY8 4JB
Job description
Job responsibilities
Please see the attached person specification and job description for further details of the main responsibilities Job description
Job responsibilities
Please see the attached person specification and job description for further details of the main responsibilities
Person Specification
Qualifications and Education
Essential

• Good standard of education GCSE Grade A -C in English and Maths or equivalent
• IT qualification - ECDL, RSAII or equivalent skills and experience
• NVQ 2 Business Administration/Customer Care or equivalent experience
• NVQ 3 in administration or equivalent
• RSA2 / Text processing at level 2 or equivalent

Experience
Desirable

• Previous experience working in the NHS/Healthcare environment
• Experience of management of waiting lists
• Medical audio typing or equivalent experience
• Reception/telephone skills and experience
• Previous experience of Patient Administrator Systems

Communication & Relationship Skills
Essential

• Good communication skills, oral and written.
• Good team worker and ability to work alone
• Friendly and approachable
• Professional approach to work and colleagues

Planning & Organisational Skills
Essential

• Able to meet deadlines and manage time effectively
• Well motivated and organised
• Able to work as part of a team, using your own initiative, organising and prioritise own and other workloads to changing and often tight deadlines

Knowledge and Training
Essential

• Proven clerical/administrative experience within a customer care environmen
• Understanding of confidentiality and Data Protection Act
• Computer literate with the ability to work in different computer applications
• Good Knowledge of Microsoft packages and experience of inputting data on to spreadsheets/ OASIS / databases

Desirable

• Basic knowledge of medical terminology

Analytical & Judgement Skills
Essential

• Able to cope with different and competing demands

Equality, Diversity, Inclusion and Trust Values
Essential

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
• Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

Person Specification
Qualifications and Education
Essential

• Good standard of education GCSE Grade A -C in English and Maths or equivalent
• IT qualification - ECDL, RSAII or equivalent skills and experience
• NVQ 2 Business Administration/Customer Care or equivalent experience
• NVQ 3 in administration or equivalent
• RSA2 / Text processing at level 2 or equivalent

Experience
Desirable

• Previous experience working in the NHS/Healthcare environment
• Experience of management of waiting lists
• Medical audio typing or equivalent experience
• Reception/telephone skills and experience
• Previous experience of Patient Administrator Systems

Communication & Relationship Skills
Essential

• Good communication skills, oral and written.
• Good team worker and ability to work alone
• Friendly and approachable
• Professional approach to work and colleagues

Planning & Organisational Skills
Essential

• Able to meet deadlines and manage time effectively
• Well motivated and organised
• Able to work as part of a team, using your own initiative, organising and prioritise own and other workloads to changing and often tight deadlines

Knowledge and Training
Essential

• Proven clerical/administrative experience within a customer care environmen
• Understanding of confidentiality and Data Protection Act
• Computer literate with the ability to work in different computer applications
• Good Knowledge of Microsoft packages and experience of inputting data on to spreadsheets/ OASIS / databases

Desirable

• Basic knowledge of medical terminology

Analytical & Judgement Skills
Essential

• Able to cope with different and competing demands

Equality, Diversity, Inclusion and Trust Values
Essential

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
• Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

Skills Required