Job Description

Cardiff & Vale community dietetic service are looking for an administrator to join the busy team based in Riverside Health centre. The main focus of the role is to process the high volume of referrals into our service and to support our patient friendly booking pathways to ensure our patients receive the most appropriate care and treatment to support their health. The post holder will ideally be a natural communicator comfortable conversing with patients over the telephone. Experience liaising with health professionals and the general public is an advantage.
Main duties of the job
You will be required to support the community dietetic staff in general secretarial work, office administration, clinic booking and dealing with telephone enquiries. Proficiency in all computer skills is essential, familiarity with NHS patient appointment booking systems is an advantage but training will be provided.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is "Caring for People, Keeping People Well", and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Details
Date posted
01 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,433 to 26,060 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
001-AC122-0725
Job locations
Riverside Health centre
Wellington Street
Cardiff
CF11 9SH
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Person Specification
Qualifications and experience
Essential

• GCSE Maths & English or equivalent
• Secretarial or computing qualification or equivalent experience

• Experience of using Microsoft Word, Excel and Outlook packages
• Good communication & interpersonal skills

• Experience of healthcare
• Experience of appointment booking

• GCSE Maths & English or equivalent
• Secretarial or computing qualification or equivalent experience

• Experience of using Microsoft Word, Excel and Outlook packages
• Good communication & interpersonal skills

• Experience of healthcare
• Experience of appointment booking