Job Description

Job Overview:

Tramshed Tech is seeking a motivated and dynamic Community Executive to be a key player in supporting members & tenants, and in nurturing our community to maintain a positive working environment like no other.

This role will be instrumental in helping the business scale up as it enters an exciting new chapter. The responsibility lies within this role to support the Company's brand and vision, in line with strategic objectives; by providing exceptional standards of service across the community function.

As the 'face' of the business, in a high-profile role; our Community Executives will have a direct impact on the future position, growth and success of the business.

Reporting to the Community Manager.

Key Responsibilites:

- Provide exceptional levels of customer service to members, tenants and visitors of Tramshed Tech for all community functions

- Support & maintain the importance and profile of the community function, ensuring the best possible impression is always delivered

- Ensure the reception facility and Community spaces positively always reflect and represent the Company

- Carry out all tasks specified within the remit of the Community operation including day to day duties, member services, customer services, sales administration, facilities, postal services, housekeeping & general administration using Company processes and equipment as required

- Support the Head of Community and contribute to the development of a strong community amongst our members and team

- Oversee the promotion and administration of the Virtual membership function from finding new members to accurately administering existing members

- Effectively use Nexudus and develop its effectiveness across the Community

- Maximise sales opportunities by maintaining a thorough understanding of the wider capabilities, facilities and offerings of the business

- Contribute to the success of the Community team by making suggestions and recommendations which may improve its delivery of service

- Assist with on-site events as required

- Provide cover for Tramshed Tech when required

- Support key business areas in adopting a 'working together' approach

- Assist in nurturing the community environment & culture so that it maximises the opportunity for members to operate and function at their best

General

- Conduct all work in a positive, responsible manner and in accordance with the Company's Code of Conduct & HR Policies

- Take full accountability for the designated role and commit to achieving personal, departmental and Company goals

- Undertake all work in an organised manner and manage associated administrative tasks accurately and effectively

- Ensure productivity levels are maintained to company standards

- Take responsibility for, and work towards, own professional development

- Contribute to, encourage, and support a high-performance working culture

- Understand, engage with, support and demonstrate the Company vision, values, and aims

- Positively and professionally represent the company at all times

- Demonstrate the highest levels of customer care & service in all situations, with a polite and friendly manner

- Ensure effective levels of communication, using tact, discretion & diplomacy as required

- Effectively support & contribute to, the overall effectiveness of the Tramshed Tech team

- Demonstrate the drive and commitment to being a Positive Employee

- Attend training and Company meetings as and when required

- Undertake any additional reasonable duties as required

HEALTH & SAFETY POLICY

Conduct all work in accordance with the Company's Health & Safety Policy and raise any concerns immediately with management.

Adopt and maintain a clean, tidy and hazard free personal working environment.

DIVERSITY, EQUALITY AND INCLUSION POLICY

Tramshed Tech is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from all qualified candidates regardless of background, nationality, religion or belief, race or ethnicity, sexual orientation, disability, age, gender, or marital status. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Job Type: Full-time

Pay: 22,973.00-24,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Sick pay
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

Hospitality: 1 year (preferred) customer service: 2 years (preferred)
Work Location: In person

Application deadline: 15/07/2025
Reference ID: Community Manager, reception, sales