Job Description

Title: Community Fundraising Coordinator

Reports to: Head of Income Generation

Direct reports: None

Hours: Full time (35 hours per week)

Salary: 28,665

Location: Retina UK office (Buckingham).

About the Charity

Retina UK occupies a unique position in the fight against inherited sight loss. We specialise in funding cutting edge research into inherited retinal conditions and offer dedicated support and information to the thousands of people living with these conditions.

Inherited sight loss is caused by a range of genetic conditions and affects tens of thousands of people in the UK alone. Diagnosis can be made at any age, often in children and young people. It is the most common cause of sight loss in people of working age.

To date we have invested more than 17.5 million into groundbreaking research. We are proud to support some of the best scientists and clinicians in the fields of ophthalmology and genetics. A huge amount of time, effort and resource has been invested into the organisation in recent years and there should be no doubt that we're poised for significant and strategic growth.

Job Purpose To initiate, maintain and develop excellent relationships with individuals and supporters, achieving set targets identified by the Head of Income Generation.

Main Duties and Responsibilities

Generate income and support with the administrative tasks for a range of income streams including Community Fundraising, Lottery, Trading and Challenge Events, in collaboration with the Head of Income Generation.

Deliver excellent stewardship and support to new and existing supporters, ensuring that appropriate stewardship is executed, building long-term relationships and providing first class customer service over the telephone, via email, in the post and face to face.

Maximise our 50th anniversary campaign (June 2025 - 2026) to engage and encourage our supporters to get involved in supporting Retina UK in some way.

Develop our Trading offering and support with selling our existing stock, introduce new items yearly and enhance our Christmas offering, enabling us to grow this area year-on-year. Provide Sum Up training to all staff and volunteers who attend front-facing events including our Conferences, Sight Village and community events so we can raise more money electronically.

Deliver excellent stewardship and support to new and existing supporters, ensuring that supporter journeys are consistent and appropriate to their expected level of fundraising, building long-term relationships and providing first class customer service to all donors.

Focus on adding value through stewardship and use of fundraising resources where this is likely to yield the best return on investment and produce regular reports on the effectiveness of new fundraising initiatives.

Work with the Development team to grow income from the charity's network of local peer support groups and volunteers.

Collaborate with other internal departments, including our Communications, Finance and office-based team, to keep them updated on planned activities.

Set up and maintain systems and processes to support effective and efficient fundraising and thanking, making full use of the Donorflex database, whilst also providing data reports as and when requested.

Work with the Communications team on the production of fundraising materials, supporter communications and online (website and social media) content as required and regularly identify relevant content for the Communications team, suitable for use as case studies, news stories, social media content etc. Ensure that the Fundraising pages of the website are kept up to date and contain engaging, emotive and inspiring content.

Conduct regular research to ensure Retina UK remains innovative with its fundraising activities.

Keep up to date with fundraising best practise, policy and relevant legislation - always operating in line with the Code of Fundraising Practice, GDPR and any other relevant regulations and attend training sessions as and when required.

Protect the reputation of the charity and ensure that we maintain excellent working relationships with external organisations and donors.

Any other duties as reasonably requested by the Head of Income Generation and Chief Executive.

Person specification:

E = essential D = desirable

Experience

Excellent written and verbal communication skills along with the ability to present the case for support to a range of audiences. E

Experience of working within a charity team E

Qualifications and Knowledge

Educated to A-level standard or commensurate experience D

Knowledge of fundraising best practise and legislation D

Planning and Analysis

Able to analyse data and to generate clear reports and recommendationsD

Excellent IT skills (preferably Microsoft Word and Excel and

PowerPoint) D

Experience of using a database as a relationship tool D

Experience of producing fundraising/marketing plans D

Finance and Administration

Experience of implementing procedures that reflect policy and

increase efficiencies D

Good level of numeracy and literacy E

Personal Qualities

Confident and able to interact effectively and empathetically with

people at all levels, including those with a visual impairment E

A 'people person' who enjoys building relationships E

Entrepreneurial and proactive D

Solution focused D

Able to work to deadlines E

Flexible team player E

Commitment

Empathy with Retina UK's aims and objectives E

Willing to live Retina UK's values E

Access to a car with full driving licence D

Able to work in the evenings and weekends when necessary E

Job Types: Full-time, Permanent

Pay: 28,665.00 per year

Benefits:

Company pension Free flu jabs Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Application question(s):

This is a full time position and based in our office in Buckingham - are you able to travel to the office Monday to Friday, 9am to 5pm? We will be interviewing on Wednesday 16th July in person - are you able to attend if you are successful?
Work Location: In person

Application deadline: 27/06/2025