Job Description

An opportunity has arisen for highly motivated and enthusiastic Community Receptionists to join our Integrated Sexual and Reproductive Health Service. You will be based at Patrick Clements Clinic, Central Middlesex Hospital providing contraception and testing/treatment for the management of sexually transmitted infections. You may also be required occasionally to cover clinics at Ealing, Harrow and Hillingdon.
Main duties of the job
Your role will be crucial to the smooth running of the service, as you will be the first point of contact for our service users. You will have excellent interpersonal skills to ensure that all patients have a positive experience of the service. This non-judgemental role is within the Sexual Health field and deals with directing patients to the correct member of our multi-disciplinary team and dealing with highly confidential and sensitive issues. You will provide a professional and caring welcome to patients of all ages including teenagers, promoting access to services for young people. You will be able to work independently using your own initiative while maintaining your role as a strong team player. You will have excellent telephone and IT skills. Training will be provided for our IT systems and in contraception and sexual health processes. This post requires working on evening shifts as well, one to two days a week.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Details
Date posted
22 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
29,651 to 31,312 a year per annum Inclusive of High Cost Area Supplement
Contract
Permanent
Working pattern
Full-time
Reference number
337-NP-8985MM
Job locations
Central Middlesex Hospital, PCC
Acton Lane
London
NW10 7NS
Job description
Job responsibilities
To view the main responsibility, please see the attached the and Person Specification. Job description
Job responsibilities
To view the main responsibility, please see the attached the and Person Specification.
Person Specification
Skills and Experince
Essential

• Confidence in using Microsoft application (Word, Excel, Outlook)
• Experience of working in a customer facing role

Desirable

• Experience of working in the NHS customer facing role

Education and training
Essential

• oGood general education including GCSE English and Customer Service or relevant experience.

Desirable

• Competent in using Lilie and Cerner

Person Specification
Skills and Experince
Essential

• Confidence in using Microsoft application (Word, Excel, Outlook)
• Experience of working in a customer facing role

Desirable

• Experience of working in the NHS customer facing role

Education and training
Essential

• oGood general education including GCSE English and Customer Service or relevant experience.

Desirable

• Competent in using Lilie and Cerner