Job Description

We are looking for a Hub Advisor ideally with a knowledge of the Scottish Benefits system to join our busy team at GRA Community Support Hub

Principal Duties:

Giving confidential, free and impartial advice to members of the public in a friendly, helpful and welcoming manner Calculating benefit entitlement Assisting clients with the use of IT Equipment including the submission of online claim forms and journals Keeping accurate and up to date client files with AdvicePro Assisting clients to apply for the relevant benefits Liaising with and working in partnership with other agencies within the Advice Hub Assisting with Workshops and Information Sessions ongoing with the Advice Hub Collating Client Feedback for organisational review The keeping of statistics and other records and preparation of reports as required Liaison with other Voluntary and Statutory bodies File and update information and resources Work as part of a dedicated team of Hub Advisers doing fortnightly peer reviews of files for accuracy Work with the Food Pod to provide food bank referral and follow up Outreach in the surrounding communities
Training

Training is a vital part of the job, which may require overnight stays.

Training will cover issues such as changes to benefits and updates to systems as well as in house fire safety etc The job holder will require a Basic Disclosure, this is funded by GRA, job only confirmed on receipt of Disclosure.
A driving license would be desirable

Job Type: Part-time

Pay: 13.00-13.50 per hour

Expected hours: 10 - 20 per week

Benefits:

Employee discount Flexitime
Experience:

BENEFIT ADVICE: 1 year (preferred)
Work Location: In person

Application deadline: 14/08/2025