Job Description

20 hours per week or 10 hours per week job share

Temporary role with possibility of a permanent contract

COMMUNITY SUPPORT WORKER

JOB PURPOSE

Trowbridge Future is a small independent charity supporting some of the most vulnerable people in the community of Trowbridge focused on the neighbourhoods of Studley, Seymour and Longfield. Trowbridge Future aims are to develop the capacity and skills of local residents to enable them to better identify and help meet their needs and to participate more fully in society.

Trowbridge Future runs a Community Hub in The Shires Shopping Centre and a Community Hub on the Seymour Estate that offer a calm space for the public to visit. Visitors include rough sleepers, the elderly, disabled, veterans suffering PTSD, Gypsy, Travellers and Boat Dwellers, people experiencing mental health concerns, those recovering from strokes and those suffering from social isolation. We run three Community Fridges, Kindness Cafes, craft groups and various pop-up events.

THE MAIN PURPOSE OF THE ROLE

To work with the Community Manager and other statutory and community organisations to support the development and administration of community-based activities in the Community Hub in the Shires Shopping Centre and The Seymour Hub.

The role will be based in the Community Hubs in The Shires and The Seymour Hub.

MAIN DUTIES & RESPONSIBILITIES

Assist in the running and development of the two Community Hubs responsibilities include organising consumables, displays and activities for the public displays, general appearance, cleaning and planned support for visitors Administrative support and recording Hub visitors Administration of the Community Hub database Facilitate weekly activities in the Community Hubs Work with the Community Manager to coordinate and develop events and activities in the Hub such as Carers Week and Volunteers Week To develop and deliver a range of activities to increase access to employment and support services To establish opportunities to increase access to additional advice and guidance services. Work with the Hub volunteers to ensure they adhere to H&S and operational policy and procedures and oversee responsibility for keys To be a point of contact for all Hub related enquiries via telephone, face to face and email Support the implementation of a marketing strategy to publicise the Hub and other work of Trowbridge Future Liaise with other agencies and charities as appropriate Support the coordination of other community projects as and when required, such as Litter Picks, Pop-Up Community Events Use an agreed reporting system to record key data such as Hub visitors, and prepare reports when requested Assist the Community Manager with compiling funding bids Website and social media administration Abide by and follow safeguarding guidelines laid out by Trowbridge Future, reporting any concerns within the outlined timescales. Other administrative duties as directed

SPECIFIC CONDITIONS

1.?Job Specific

To undertake job related training as and when necessary To participate in a job appraisal process To be responsible to the Community Manager for the day to day management of working hours
2.?General

2.1?DBS Checks

The post holder will need to complete DBS check

2.2?Equal Opportunities

All employees have an obligation to understand and abide by Trowbridge Future's Equal Opportunities Policy.

2.3?Health and Safety

The post holder is responsible for their own health and safety and anybody who might be affected by their actions or omissions. The post holder is responsible for ensuring that on a day to day basis work is conducted within the framework of all local and legislative health and safety guidelines and policies.

2.5?Confidentiality

The post holder is required to work in a confidential and professional manner and to uphold the good reputation of Trowbridge Future

3 Identification

In order to comply with employment legislation, the successful candidate will be asked to provide proof of their identity in order to prove their eligibility to work.

4 References

It is a requirement of the contract of employment that the candidate's acceptance is supported by 2 satisfactory references.

PERSON SPECIFICATION

Qualifications?& Training:

Essential

Basic Education in Maths and English?(GCSE, Basic Skills Level 2 or equivalent).

Good level of ICT literacy. Use of Microsoft packages: Word, Outlook, Excel and the Internet.

Full driving licence and ability to drive

Desirable

First Aid, Food Hygiene

Community focused qualification

Experience:

Essential

Experience of working with and communicating with people

Project and event co-ordination

Desirable

Knowledge of working with individuals with multiple or complex issues

An appreciation of the needs of disadvantaged groups

Experience of community-based activities

Experience of working with volunteers

Knowledge & Understanding:

Essential

Understanding of the benefits of community led initiatives

Knowledge of partnership working

Understanding of volunteering and its benefits to the wider community

Desirable

Knowledge of the voluntary sector and support services

An understanding and interest in community interests

Skills & Aptitude:

Essential

Good organisational skills

Ability to work independently and as part of a team

Excellent communication and interpersonal skills

Self-starter and show initiative

Well organised, good team worker

Desirable

Basic design skills to create posters and newsletters

Familiar with social media as a promotional tool

Ability to work efficiently on own initiative, under pressure whilst maintaining a high standard of work

Job Type: Part-time

Pay: 12.60 per hour

Expected hours: 10 - 20 per week

Work Location: In person