Job Description

Description

Keoghs are seeking a Complex Injury Paralegal to join our growing Complex Injury Team.

The role offers an excellent opportunity to gain experience in large loss, complex and catastrophic injury work including assisting on non-delegated high value multi-track and catastrophic injury claims including assisting on multi-million pound brain injury, spinal injury, amputation and fatal claims as well as large loss cases valued up to 1m.

In this role you will be required undertake a variety of file handling tasks to support a small team within our Complex Injury Claims Team. Your work will be supervised and feedback given as you develop your skills in this area.

The role would particularly suit someone who already has experience working in a paralegal or support role in a personal injury team and is looking to develop their skills and career in complex injury claims.

Key Accountabilities

You will work as part of a team, supporting those with responsibility for progressing each file from receipt of papers from the insurer client to resolution of the claim. The role will include:

Delivery of agreed performance targets and quality standards


Preparing basic court documents; filing and serving court documents; and diarising of court orders and hearing dates


Liaising with experts and counsel regarding CVs, fees and availability for conferences, JSMs and hearings


Liaising with insureds and witnesses regarding attendance at conferences, JSMs and hearings. Drafting of witness summons.


Liaising with courts regarding hearings, applications and consent orders


Registering and updating CRU, notifying CRU of settlement


Maintaining experts summary, interim payment records and offer history within case management system


Arranging appointments for claimants to be seen by medical experts; chasing for reports; drafting medical records mandates; applying for records and police accident reports


Review of medical records and drafting summaries of those reviews using the records review spreadsheet


Review of photographic evidence and surveillance footage and preparing a precis of the evidence


Redaction of documents to ensure legal privilege maintained and/or no GDPR breaches


Fielding telephone calls and dealing with general queries received from parties involved in the claims including the insureds, insurers, experts and witnesses


Arranging payments where required


Conducting legal research.


To ensure compliance with the SRA Standards and Regulations


As competency in role increases, tasks will also include:

Preparing instructions to counsel to advise on papers, in conference or to attend hearings


Liaising with parties involved in claims including the insured and witnesses to obtain evidence and draft witness statements


Preparing disclosure lists of own evidence and reviewing third party disclosure, cross referencing with own evidence and expert evidence, identifying basic anomalies and inconsistencies


Attending client meetings and note taking where client approval given



Drafts non-strategic updates to clients and more complex court documents, subject to supervision.



Working Hours

35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is our Southampton Office.

Experience, Skills and Qualifications

Minimum education standard of 5 GCSEs grades 5 or above or A-C with established interest in law either through further education (e.g. LPC or ILEX) or experience within a legal environment Experience of and understanding of the litigation process, preferably in a file handling role Good telephone and communication skills with people at all levels inside and outside the business An ability to organise and prioritise tasks using initiative Calm under pressure with the ability to re-prioritise and delegate effectively when required An ability to maintain attention to detail when dealing with repetitive tasks Self-confidence, with good literacy and IT skills Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met Ability to work effectively within the Keoghs shared values framework


Required Soft Skills:

Personal EffectivenessTeam Commitment : Values others perspective Resilience: Demonstrates self-control Passion for Growth and Improvement: Systematically improves performance Embracing Change: Responds positively to change



Business FocusClient Care: Works to add value for the client Decision Making Negotiation, Influence and Persuasion Commercial Insight: Considers and understands commercial implications

Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

About Keoghs

Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.