Job Description

A Complex Support Worker provides high-quality, person-centred support to individuals with complex needs, including but not limited to mental health challenges, learning disabilities, behavioural needs, substance misuse, trauma histories, or dual diagnoses. The role focuses on empowering people supported to build life skills, increase independence, improve well-being, and access community resources safely and effectively.

Direct Support

Provide day-to-day support tailored to each individual's needs, preferences, and support plans. Assist clients in developing independent living skills (e.g., budgeting, personal care support, cooking, communication, and social skills). Support individuals through challenging behaviour using trauma-informed, positive behaviour support (PBS) and de-escalation techniques. Monitor, record, and report changes in wellbeing, behaviour, risk, or safeguarding concerns.

Care Planning & Documentation

Contribute to the creation, review, and implementation of support plans and risk assessments. Maintain accurate, confidential records in line with organisational and legal requirements. Participate in multidisciplinary meetings and liaise with external professionals (e.g., social workers, mental health teams, housing providers, healthcare workers).

Safety & Risk Management

Implement safeguarding policies to protect adults or young people from harm. Proactively identify risks and follow risk management protocols, including lone-working procedures. Respond appropriately in crisis situations; escalate concerns as needed.

Promoting Independence & Inclusion

Support clients to engage with community services, employment, education, or social opportunities. Encourage decision-making, self-advocacy, and autonomy. Promote a positive, inclusive, and respectful environment.

Teamwork & Professional Development

Work collaboratively with colleagues to deliver consistent, high-quality support. Participate in regular training, supervision, and reflective practice sessions. Uphold organisational values, confidentiality, and professional boundaries at all times.

Essential Requirements

Experience working with individuals with complex needs or in a similar support role. Strong understanding of safeguarding, mental health, learning disabilities, and/or behavioural support. Ability to remain calm, compassionate, and solution-focused in high-pressure situations. Excellent communication, problem-solving, and relationship-building skills. Ability to work flexible hours, including evenings, weekends, or sleep-ins (if applicable). Basic IT skills for record-keeping and communication.

Desirable Qualifications

NVQ/QCF Level 2 or 3 in Health and Social Care (or equivalent). Training in Positive Behaviour Support (PBS), trauma-informed care, first aid, medication administration, or mental health awareness. Full UK driving licence (if relevant to the service).

Values & Personal Qualities

Empathy, patience, and resilience. Commitment to person-centred care. Respect for diversity and inclusion. Ability to work independently and as part of a team. Willingness to learn and adapt to changing needs.
Job Types: Full-time, Part-time

Pay: 13.00 per hour

Expected hours: 12 - 39 per week

Work Location: In person