Job Description

Job Overview

We are seeking a highly organised and detail-oriented Administrator/compliance officer to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our office by providing administrative support and maintaining quality assurance across various processes. This position requires a proactive individual who can manage multiple tasks efficiently while contributing to a positive work environment.

Duties

Provide comprehensive administrative support to ensure efficient office operations. Manage correspondence, including emails, phone calls, and postal mail. Maintain accurate records and files, ensuring all documentation is up-to-date and easily accessible. Assist in the preparation of reports and presentations as needed. Coordinate meetings, including scheduling, agenda preparation, and minute-taking. Implement quality assurance measures to enhance operational efficiency and effectiveness. Carry out compliance on all calls making sure agent performance is of a high level Liaise with other departments to facilitate communication and collaboration on projects.

Qualifications

Proven experience in an administrative role or similar position is preferred. Strong organisational skills with the ability to prioritise tasks effectively. Excellent written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications. Attention to detail with a focus on maintaining quality assurance standards. Ability to work independently as well as part of a team. A proactive approach to problem-solving with strong decision-making capabilities.
We welcome applications from individuals who are eager to contribute their skills and grow within our organisation.

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme
Schedule:

Day shift Monday to Friday
Work Location: In person

Reference ID: Administrator/Compliance officer