Job Description

Are you looking for your next step in a challenging and rewarding career? Do you have strong attention to detail with a can-do attitude? If so, we'd love to hear from you.

We are looking for an individual with a minimum of 2 years' experience in an administrative or compliance support role, within Retail financial services, to join our team based in Rochester, as a Compliance Administrator. There's free on-site parking available and we take a hybrid approach to working with a minimum of 3 days in the office, once probation has been successfully passed.

Salary in the range of

25,000 - 28,000 per annum Depending on Experience

.

Role:

As part of the 2nd line Compliance function, this is a key support role requiring exceptional organisational skills, a proactive mindset, and the ability to handle sensitive information with discretion.

You will assist the Compliance Manager with day-to-day administrative duties including (but not limited to)

- Processing Data Subject Access Requests

- Logging and investigating breaches including root cause analysis

- Logging complaints

- Preparation of acknowledgement and update letters

- Preparation of Business files prior to submission to Financial Ombudsman Service

- Gather data for MI to demonstrate adherence to relevant Regulations including Client outcomes

- Investigating referrals from the business

- KYC due diligence monitoring and investigation

- Educating employees on compliance and client outcomes

- To adhere to the FCA's principles for business

- To adhere to the individual conduct rules in COCON

We're looking for individuals who must have:

- The right to work in the UK

- Minimum of 2 years' experience in an administrative or compliance support role, within Retail financial services

- Familiarity with FCA regulations

- Knowledge of Consumer duty/strong focus on client outcomes

- Self-motivated with strong organisation and time management skills

- Excellent verbal, written and interpersonal skills including stakeholder management

- High attention to detail and ability to manage sensitive data accurately and wit discretion

- Strong investigative skills and ability to quantify decision making

- Analytical thinking and problem solving

- Confident with Microsoft Office (especially Excel, Word, Outlook)

- A proactive, flexible, and professional approach to work

About us:

To enable us to deliver the best possible service to our clients and create a positive working environment, as a company we abide by these core values:

Raising the bar - We continuously improve Offering clarity - We make things clear and simple Putting people first- We always act in their best interests Going the extra mile - We always strive for excellence Fresh thinking - We continuously challenge the status quo Working together - We value each other highly
Harbour Rock Capital is a specialist financial advisory business focusing on pensions and retirement which looks after over 550m in pension assets for more than 10,500 clients.

Founded in 2017, we help clients get the best out of their pensions, both now and in the future. Whether that be through accessing pension benefits, reducing charges, or improving their performance, we're focused on delivering specialist financial advice along with a great level of service.

In a fast-paced industry that is rapidly evolving, we are at the forefront of providing a proposition that hasn't been easily available to the everyday person until now. We need to keep providing great customer service as we grow, and as the environment and technology around us changes. We can't do that by standing still.

Based, in Rochester, Kent, we employ over 60 likeminded people that strive to do an exceptional job for our clients. In turn we create a positive nurturing environment in which they can thrive - from entry level roles with training, development, and career progression available through to highly qualified experienced industry professionals.

A great place to work must continue to hire great people, so, if you think you could be one of them, we want to hear from you.

As well as a competitive salary, you'll receive the following benefits:

25 days holiday on top of public holidays - plus an extra one on your birthday Long service holiday - additional holiday after 2,5 and 10 year's service Free mortgage and protection advice with Censeo Financial Tastecard membership Company pension with the same excellent discounts we negotiate for our clients Life assurance Critical illness cover Income protection Private medical insurance Private dental cover (contributory) Free eye test Friends and family discount on our services
Harbour Rock Capital is a real Living Wage employer (https://www.livingwage.org.uk/)

Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Free parking Life insurance On-site parking Private medical insurance Work from home
Schedule:

8 hour shift Monday to Friday
Ability to commute/relocate:

Rochester ME2: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a minimum of 2 years' experience in an administrative or compliance support role, within Retail financial services?
Work Location: Hybrid remote in Rochester ME2

Reference ID: Compliance Administrator - July 2025