Job Description

Do you thrive in a role where attention to detail, collaboration, and ethical practice make a meaningful difference? If so, we'd love to hear from you.

We're recruiting for a Compliance and Monitoring Officer to join our team at Doncaster Mind. This is a key role at the heart of our organisation, ensuring we operate safely, ethically, and in line with all regulatory and quality standards.

This opportunity arises as our current Compliance and Monitoring Manager prepares for a well-earned retirement, leaving behind a strong foundation and a legacy of thoughtful, values-led practice. We're now looking for someone who can build on that work and help shape the next chapter of our journey.

Key Responsibilities

Develop and implement organisational policies and procedures across health & safety, IT, environmental, and legal domains, ensuring compliance with relevant regulations and standards. Lead quality management initiatives, including achieving and renewing third-party certifications (e.g., Cyber Essentials, CHAS, MQM) to confirm compliance. Oversee incident and complaint management, ensuring timely recording, response, and escalation of key issues to the CEO for board-level reporting. Create and maintain a strong safety culture, clarifying responsibilities and objectives, and supporting staff with training and guidance on safety and data protection. Manage organisational systems, including setup, auditing, and development of the Client Record Management System (CRMS), and ensure staff access to essential resources. Coordinate compliance and risk management activities, including health & safety measures, risk assessments, building checks, statutory testing, and contractor oversight. Support service-level performance monitoring, reporting, and SLA compliance, working closely with service managers and the Senior Leadership Team. Lead organisational reporting and communication, including producing the annual Quality & Impact Report and maintaining accurate asset registers and induction processes.

Skills & Experience

Proven experience in developing and implementing policies, procedures, and compliance frameworks aligned with regulations. Skilled in managing monitoring systems, including client management systems (CMS), and producing accurate reports from complex datasets. Expertise in quality assurance and certification processes, supporting organisational standards and audits. Strong ability to lead inductions, deliver training, and manage complaints effectively while identifying risks and areas for improvement. Excellent communication and collaboration skills, confident engaging with diverse audiences across virtual, phone, and face-to-face settings. Solid understanding of data protection, confidentiality, and health & safety legislation, ensuring compliance and best practice.

https://www.doncastermind.org.uk/jobs/compliance-and-monitoring-officer/

To apply for this role:

Not sure if this is right for you... have a conversation with us?

We know applying for roles can be time consuming, and you may also be worried that your skills and experience might not be a good fit. To book a phone conversation with us before you apply, email Laura Arthur at laura@doncastermind.org.uk to arrange a call. We absolutely want to make our roles as accessible as we can to the widest range of applicants, so these conversations give you the opportunity to ask questions, check your skills and experience against the role, and find out more about the recruitment process.

I know this role is for me and I just want to apply!

If you want to head straight to applying for the role, that's fine too. Just send us your CV and covering letter including the attached form over to us at laura@doncastermind.org.uk

Interview Process...

We know how stressful and anxious time applying for a job can be so we want to be open and transparent about the process we will be carrying out for this role. Once you have submitted your documents, we will compare your details to what we are looking for with our person specification and job description, and if a good fit we will contact you for an interview.

Our interview process for this role will involve:

Task relevant to the role (no more than 20 minutes)

Panel interview with CEO, Trustee and Business Development Lead including a 10 minute presentation "How you would lead on embedding robust compliance, monitoring, and quality assurance practices within Doncaster Mind. How would you ensure legal and regulatory standards are upheld while maintaining a trauma-informed, inclusive approach that reflects the our core values? This stage will likely take up to an hour.

Closing date for CV and covering letter: 5pm on 27th November 25

Interview date: Tuesday 2nd December 25

By following these steps, you will ensure that your application is well-informed and aligned with the organisation's expectations. Good luck!

Job Type: Permanent

Pay: 28,033.75 per year

Benefits:

Company pension Sick pay
Work Location: Hybrid remote in Doncaster DN1 1NE