Job Description

Compliance Manager- Home Care Services

We are looking for a proactive and compassionate Compliance Manager to support our Head of Care Operations/Registered Manager and help ensure every client receives exceptional, person-centred care delivered with dignity and respect.

In this key role, you will lead our Compliance Team, oversee the full client journey, and maintain the highest standards of care quality, safety, and regulatory compliance. You will work closely with clients, families, and health and social care professionals, always representing our service with professionalism and empathy.

Key Responsibilities

Client Care & Quality

Complete and oversee client assessments, care plans and risk assessments prior to care starting. Ensure all required documents are prepared before commencement of care. Carry out and delegate quality assurance visits and follow-up checks. Maintain and update client tasks and QA reviews. Process medication updates and ensure timely responses to calls and concerns.

Compliance & Governance

Lead daily notes and medication audit processes. Hold regular team huddles to maintain communication and standards. Act promptly on concerns, incidents, accidents, and near misses, completing investigations and ensuring full evidence is recorded. Manage complaints in line with policy and escalate appropriately. Contribute to monthly quality reporting and continuous improvement.
This is an excellent opportunity for someone with strong leadership skills, excellent attention to detail, and a commitment to delivering safe, high-quality care. Experience working in a Domiciliary care environment is essential, including driving due to the requirements of the role and the location of our services.

Job Type: Full-time

Pay: 29,876.00-32,000.00 per year

Benefits:

Free parking On-site parking Referral programme
Work Location: In person