Job Description

Compliance Manager

- ISS Facility Services Healthcare

Location:

Prospect Park Hospital, Reading

Full-Time | Competitive Salary | Permanent

At ISS Facility Services Healthcare, we don't just clean and maintain healthcare environments - we create safe, compliant, and high-performing spaces that support better patient care. As a global leader in workplace experience and facilities management, we are seeking an experienced Compliance Manager to join our team at Prospect Park Hospital, ensuring our services meet the highest contractual and statutory standards.

The Role

This is a pivotal position within our Private Finance Initiative (PFI) healthcare contract - a complex, long-term partnership between ISS, the NHS Trust, and our Project Co partners. The Compliance Manager ensures ISS meets all contractual, statutory, and legislative obligations, safeguarding both service quality and commercial performance.


Reporting to the Key Account Manager and working closely with the Head of Compliance, Healthcare, you will provide assurance that all service delivery is fully compliant, auditable, and aligned with legal, trust, and company standards. You will champion a strong compliance culture, manage audits and data integrity, and ensure performance information reflects ISS's commitment to operational excellence and continuous improvement.

Key Responsibilities

Lead and manage all contractual, statutory, and legislative compliance activities across the PFI contract Oversee internal and external audits, ensuring timely corrective actions and continuous improvement Monitor and manage performance systems, ensuring all contractual KPIs and reporting obligations are met Analyse and validate performance data, producing accurate and timely compliance reports Act as the principal contact for contractual and commercial compliance with Project Co and the NHS Trust Support Service Managers in developing and refining operational systems to drive quality and efficiency Represent ISS at client and Trust compliance meetings, audits, and service reviews Drive risk reduction, safety, and governance across all departments Lead by example - fostering a culture of accountability, transparency, and compliance excellence

What We're Looking For

Proven experience in compliance, auditing, or contract management — ideally within healthcare or PFI environments Strong understanding of statutory, legal, and contractual compliance frameworks Excellent communication, analytical, and organisational skills Proficiency with IT systems, including Microsoft Office, Teams, and SharePoint Confidence interpreting data, contracts, and complex performance information

Personal Attributes

Integrity, professionalism, and a proactive approach Strong leadership and interpersonal skills Analytical, detail-oriented, and commercially aware Able to work effectively both independently and collaboratively Calm and solution-focused under pressure

Why This Role Matters

In a PFI healthcare setting, compliance is more than a process - it's the foundation of trust between ISS, the NHS, and the patients we serve. This role ensures that every service delivered is safe, compliant, and contractually sound, helping ISS avoid penalties, protect its reputation, and continually improve support for frontline care.

Why Join ISS

At ISS, you will be part of a global organisation that values people, purpose, and performance. We pride ourselves on creating workplaces where everyone feels supported, empowered, and inspired to make a difference.


You will join a dedicated healthcare team committed to improving patient environments, driving best practice, and strengthening long-term NHS partnerships.

To apply or learn more, please get in touch today.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.


We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/


Work Location: In person