Job Description

Role:

Compliance Officer - Domiciliary

Location:

Essex (Chelmsford)

Hours:

Full time ( Monday - Friday, 8:30 AM - 5:30 PM )

Salary :

26,000 - 28,000 per annum

Who are we?

Chenai Holistic Homecare is a trusted and innovative domiciliary care provider dedicated to delivering high-quality, person-centred care. We empower our staff through continuous training, clear career progression, and a supportive, collaborative environment. Our commitment to excellence is reflected in our outstanding reputation, both with service users and in our regulatory compliance

Job Purpose

The Compliance Officer plays a pivotal role in ensuring Chenai Holistic Homecare operates in full compliance with all relevant legislation, regulations, and internal policies within the domiciliary care sector. This role has overall responsibility for regulatory compliance, quality assurance, customer escalations, and complaints management.

The Compliance Officer will lead on Care Quality Commission (CQC) compliance, safeguarding, GDPR, health & safety, and risk management, while overseeing all customer complaints and escalations from receipt through to resolution. Ongoing follow-up to ensure issues are fully resolved, preventative actions are implemented, and repeat findings are avoided is mandatory. The role provides clear recommendations to senior management to strengthen service delivery and minimise future complaints.

Key Responsibilities

1. Regulatory Compliance & Governance

Ensure full compliance with local and national healthcare regulations, including CQC standards and care sector legislation.

Maintain in-depth knowledge of the Health and Social Care Act 2008 and all relevant statutory requirements.

Monitor changes in legislation and ensure timely implementation across the organisation.

2. Policy Development & Enforcement

Develop, review, and implement policies and procedures aligned with regulatory requirements.

Monitor adherence to internal policies, controls, and quality standards across care operations.

3. Auditing & Inspections

Conduct regular internal audits and mock inspections covering:

o Medication management

o Infection prevention and control

o Documentation and care records

o Safeguarding practices

Lead preparation for and support during CQC inspections.

Identify non-compliance, recommend corrective actions, and track implementation to completion.

4. Complaints & Customer Escalation Management

Manage

all customer complaints and escalations

, ensuring timely investigation, response, and resolution.

Maintain continuous follow-up until issues are fully resolved and service user satisfaction is restored.

Analyse complaint trends and provide clear, practical recommendations to management to prevent recurrence.

Support service teams to minimise complaints and improve overall customer experience.

5. Incident, Safeguarding & Risk Management

Investigate incidents, complaints, and safeguarding concerns with accurate documentation.

Ensure timely reporting to relevant authorities where required.

Identify compliance and operational risks and work with leadership to mitigate them.

6. Staff Training & Compliance Education

Deliver or coordinate training on:

GDPR and confidentiality

Health & safety

Safeguarding adults and children

Incident reporting and whistleblowing

Ensure all staff fully understand their legal and professional responsibilities.

7. Communication & Stakeholder Liaison

Act as the main point of contact for regulatory bodies, inspectors, and legal advisors.

Provide regular compliance updates, reports, and recommendations to senior management and the board.

Essential Criteria

Minimum

2-3 years' experience

in a

senior care or care coordinator role

within domiciliary care.

Proven experience in operational leadership, compliance monitoring, and quality improvement.

Qualifications

Level 5 Diploma in Health & Social Care (or equivalent) - Essential

Bachelor's degree in Health & Social Care, Healthcare Administration, or Public Law.

Master's degree or diploma in Compliance, Risk Management, or Healthcare Law - desirable.

GCE Ordinary Level (O/L) and Advanced Level (A/L) qualifications required

, with:

o

Minimum B pass in General English

o

Minimum B pass in English Literature

Regulatory Knowledge

Strong, demonstrable knowledge of:

o CQC standards

o Health and Social Care Act 2008

o Safeguarding legislation

o GDPR and data protection

Skills & Competencies

Exceptional written and verbal communication skills.

Fluency in English (spoken and written) is essential

.

Strong leadership, analytical, and problem-solving skills.

Strong IT literacy with excellent organisational and administrative skills, ensuring efficient management of day-to-day operations.

What We Offer

Competitive Remuneration:

Attractive salary starting from 26,000- 28,000 per annum, with bonus potential.

Comprehensive Benefits:

20 days holiday plus 8 bank holidays, company pension, company mobile phone, On site free parking, Re location assistant.

Career Development:

Ongoing training and clear progression opportunities within a forward-thinking organisation.

Supportive Culture:

A collaborative, respectful, and client-focused environment where your expertise and leadership can thrive.

Contact:

Lasantha,

01400221391,

call us between

Monday - Friday 2.30pm to 6.30pm,

Application link

https://talent.synerahrnex.com/job-openings/019ac509-aa0e-77e4-aca2-996bdf68a49e/jobs/019ada4d-a9ab-75ca-bc1b-ed43385fa586

Or

email your CV to

lasantha@chhca.co.uk

Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Ability to commute/relocate:

Chelmsford CM3 5TQ: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (required)
Experience:

senior care or care coordinator role : 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person