Job Description

Permanent, full time

Main Purpose of the Role

The Compliance Officer Repairs and Voids will play a vital role within the Compliance Team at Concept Housing, ensuring that properties are maintained to a high standard and remain compliant with all statutory and contractual obligations.


The officer is responsible for coordinating repairs, managing voids, and supporting compliance activities to ensure residents have access to safe, well-maintained accommodation. This includes working closely with contractors and landlords to deliver services that meet CHA's specifications and standards, while also supporting the wider compliance team in achieving its goals.


The role demands proactive engagement with stakeholders, effective contract management, and a commitment to delivering value for money. The officer ensures that all required, and emergency works are completed in allocated timescales and budgets, contributing to the overall quality and sustainability of CHA's housing provision.

Key Responsibilities

As part of the Compliance Team in this role you will provide contract management support, ensuring that contractors and sub-contractors operate in line with agreed specifications and conditions.


You will be responsible for scheduling and overseeing repairs and void works, ensuring timely completion and adherence to quality standards. As the Compliance Officer Repairs and Voids, you will monitor performance, manage KPIs and SLAs, and ensure that all compliance documentation is accurate and up to date. Liaising with internal departments and external stakeholders, including residents, to resolve issues and provide practical solutions will also be a key requirement.


The role involves identifying areas of non-compliance, offering guidance to contractors and residents, and escalating concerns where necessary. You will also contribute to surveying and quality assurance checks, manage budgets within your service area, and support the delivery of accurate management information. You are expected to keep informed of regulatory changes, promote continuous improvement, and uphold Concept's values in all aspects of your work.


Please note that interviews may be arranged throughout the application period, and as such, the vacancy could close at short notice. All applicants will be notified of the outcome of their application, so we encourage interested candidates to apply as soon as possible.


If you have any questions or would like an informal chat about the role of Compliance Officer Repairs and Voids, please contact hr@concepthousing.co.uk or our customer services line on 0121 455 7333.



INDMED


At Concept Housing Association, we are more than just providers of accommodation; we are innovators in social housing. Our mission is to positively impact lives by delivering safe, comfortable, and compliant homes.


We support some of the most vulnerable individuals in society, helping to meet their needs as they strive to live with dignity and in safety. Specialising in exempt housing, we offer supported accommodation to ensure our residents receive the necessary support, delivered with empathy and a resident-centred approach.


Our dedicated team, united by a shared vision, brings a wealth of experience in supporting homeless people. We are committed to delivering the very best for our residents and our partners while continually striving to meet the highest standards.


Join us at Concept Housing Association and be part of a dynamic organisation that is raising housing standards and making a real difference in the community.