Job Description

About the Company

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading technology-driven company with supply chain excellence at its core. With a strong presence in e-commerce, logistics, retail, and other sectors, JD.com leverages cutting-edge digital solutions to transform business operations and provide seamless services worldwide.


Learn more: https://corporate.jd.com

The Opportunity

We are seeking a highly motivated Compliance Operations Manager to join our team in London or Rotterdam. This role will support operational compliance initiatives across multiple product categories and European markets. The ideal candidate combines strong project management and in-depth knowledge of EU and international regulatory requirements. This role involves coordinating cross-functional teams, managing compliance projects, and driving process improvements.

Key Responsibilities

Support the development and maintenance of operational procedure handbooks based on compliance requirements for each product or category, ensuring timely updates as business evolves. Manage packaging, plastic, and other environmental obligations across the EU and UK, including CBAM, EUDR, and similar regulations. Oversee calculation and allocation of customs clearance and import-related fees to ensure accuracy and fairness across SKUs. Lead applications for licenses and permits across various product categories. Oversee other compliance-related initiatives, such as deposit return systems for beverage packaging. Coordinate cross-functional teams and liaise with external regulatory authorities to ensure compliance requirements are met. Drive process improvement projects, including SOP development, operational efficiency, and best practices implementation. Mentor and guide junior compliance staff, fostering professional development and knowledge sharing.

Requirements

Bachelor's degree or above, preferably in International Trade, Business Administration, or a related field. Minimum of 5 years of experience in compliance or project management, ideally in the internet or e-commerce industry. Proven experience leading cross-functional teams and managing compliance projects. Proficient in project management tools (e.g., JIRA, MS Project) and data analysis tools (Excel, Power BI). Strong logical reasoning, problem-solving, and SOP development skills. Familiarity with EU regulations and procedures for interacting with government regulatory bodies. Fluent in English; other European languages are a plus but not required. Proactive, detail-oriented, and capable of working in a dynamic, international environment. Excellent communication, planning, and stakeholder management skills.

What We Offer

A key role in managing JD.com's compliance operations across Europe. Competitive compensation package, including performance bonus and benefits. Career development opportunities within a high-growth, international organisation. Dynamic and multicultural work environment that values compliance, innovation, and operational excellence.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

?About JD.com?

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JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company's cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com's business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China's largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

?Our Global Business?

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We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.


Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

?"Joybuy" - Online Retail Business in Europe?

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Joybuy is JD.com's online retail business in Europe. It is currently in the test phase in the UK, the Netherlands, Germany, France, Belgium, and Luxembourg. Joybuy places the customer at the heart of everything it does. Our slogan, "Don't just buy, Joybuy," perfectly captures our mission to fulfill our customers' needs and provide a service that is easy and convenient, but also enjoyable and fun.