Job Description

Job Title:

Compliance Technical Administrator

Location:

Sunderland

Reporting To:

Service Delivery Director

Role type:

Permanent (Hybrid working)

Salary:

Up to 25,000 DOE

Key skills:

PAS 2030 / Service Delivery / Support / Database Management

Job Purpose

We are looking for a dedicated Compliance Technical Administrator to join our PAS 2030 Service Delivery team. This role provides crucial administrative support across multiple departments, from Operations and Planning through to Complaints. You will act as the first point of contact, ensuring seamless communication and contributing to the efficiency of our service delivery.

Key Responsibilities

Support the Senior PAS2030 Compliance Executive in maintaining appropriate technical, professional training and development plans for all departments to ensure records are up to date in line with UKAS requirements. Work with the Senior PAS2030 Compliance Executive to pro-actively develop and maintain strong communication channels with all relevant internal departments and external stakeholders (Trustmark / Green Orb / BEIS etc). Enabling relationships to be positive and effective for all stakeholders, supporting the growth of the business against its target and 3YP. Gain an understanding of our obligation in maintaining ISO 17065 (PAS 2030 related) which is essential for UKAS requirements and the continued success of the PAS business. Maintain regular contact with the inspection team and highlight any issues relating to competency across both employed and contracted resources, ensuring we have the appropriate resource based on client demand and market changes. Ensure inspection audits are completed in line with business targets and KPI's supporting the continued success of the business reputation with external stakeholders. Support the Senior PAS2030 Compliance Executive in the continued monitoring and recording of PAS related data enabling the effective production of reports for key internal stakeholders.

Skills & Knowledge

Proficiency in Microsoft Office

: Experience using Word, Excel, and Outlook is essential.

Effective Communication

: Strong written and verbal skills, with the ability to communicate confidently with a diverse range of clients, including vulnerable individuals.

Customer Service

: Ability to handle client interactions tactfully, balancing empathy with assertiveness when necessary.

Context and Impact

As the PAS 2030 Compliance Technical Administrator, you will:

Play a vital role in supporting the PAS2030 / MCS Service Delivery team by handling customer enquiries efficiently and improving team workflow. Build and maintain strong working relationships with both internal and external stakeholders. Monitor and report system and process issues, ensuring they are highlighted for improvement.

Competencies

Approachability & Resilience

: Personable and confident, able to inspire trust and set an example for others.

Passion for Service

: Enthusiastic about our work and able to convey that passion to others, both internally and externally.

Collaboration

: Works well across teams, breaking down barriers and fostering effective teamwork.

Proactivity

: Anticipates and addresses the needs of colleagues and clients, taking initiative to support them.

Attention to Detail

: Diligent in raising and addressing queries with stakeholders to ensure accurate and complete information.
If you are an organised, detail-oriented professional with a passion for customer service and team support, we invite you to apply for this role and become part of our dedicated team.

How to Apply:

If you're ready to take on this exciting opportunity, please submit your CV and a cover letter outlining your relevant experience . We look forward to hearing from you!

At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual's unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.

Amtivo Group is an Equal Opportunities Employer. The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.

Due to the high volume of applications we receive we are not always able to provide individual feedback. We aim to contact applicants within 14 days if selected for interview.

Job Types: Full-time, Permanent

Pay: Up to 25,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking On-site parking Sick pay Work from home
Application question(s):

Please could you state your salary expectations ? Please could you state your notice period ?
Experience:

Microsoft Office: 1 year (required) Database management: 1 year (required)
Work authorisation:

United Kingdom (required)
Location:

Sunderland SR5 2TH (required)
Work Location: Hybrid remote in Sunderland SR5 2TH