Job Description

Company Description

Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.


This fine Grade IIlisted Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Under the direction of the Head Concierge and Assistant Head Concierge you will be a direct point of contact for guests in the lobby and work with the concierge team to provide any answers to questions they may have. Run errands for guests and employees. To handle all packages, and parcels with the utmost care and attention to detail. To provide a genuine, attentive, friendly, positive and proactive service to our guests as well as managing the public areas of the hotel, ensuring that guest and departmental expectations are met exceeding the high standards required by the company.

This role will give you the opportunity to develop your skills and evolve to a Concierge role in the future.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

You will be offered a competitive salary 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years Length of service awards for every year of service We offer Life Assurance to all our colleagues Enhanced sick pay Enhanced maternity, paternity and adoption pay Free dry cleaning for uniform and an allowance for personal items Season ticket loans and cycle to work scheme Colleague gifting to celebrate special occasions Paid days off to move house or give back time to a charity of your choice
Internal learning and development programmes tailored to you Fun-filled events, whether that's a pub quiz, team run or festive party. Employee benefit card offering discounted rates of up to 30% at Accor worldwide Worldwide development opportunities across Accor's extensive brand portfolio

What are the Raffles Values?

Be You:

Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:

Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:

Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:

Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose:

Demonstrating care and responsibility within your role, to make a tangible impact on the business.