Job Description

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, offering exceptional care across a growing network of over 100 homes. They are passionate about creating meaningful experiences for their residents and team members, and are looking for a warm, enthusiastic, and dedicated individual to join their award-winning team as a Concierge at Hanford Court Care Home in Stoke on Trent.
Main duties of the job
As a Concierge, your focus will be to create a positive and long-lasting first impression of Avery by answering incoming calls, greeting visitors, and providing high-quality service to residents. Other responsibilities include monitoring the Bistro area, handling resident requests and queries, and completing administrative duties as required. You will need to possess effective written and verbal communication skills, be able to handle multiple priorities, and have good organizational skills. Previous experience in a customer service position is preferable.
About us
Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of "creating meaningful lives together." They offer exceptional care across a growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day.
Details
Date posted
28 December 2025
Pay scheme
Other
Salary
12.22 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
1447406074
Job locations
Avery Healthcare
Hanford
ST4 8EN
Job description
Job responsibilities
Package Description:
Shift Details: 8:00 AM to 6:00 PM. This schedule includes early shifts, late shifts, weekends, and bank holidays.
At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Concierge at Hanford Court Care Home in Stoke on Trent. If this sounds like the place for you, wed love to hear from you!
ABOUT THE ROLE
Your focus as Concierge will be to create a positive and long lasting first impression of Avery, answering incoming calls and greeting visitors whilst providing high quality service to residents.
Other responsibilities will include:

• Greeting and directing all visitors and making them feel welcome.
• Monitoring the Bistro area for refreshments, music, and cleanliness.
• Handling resident requests and queries efficiently and effectively.
• Completing administrative duties as required.

ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
Our ideal candidate must:

• Possess effective written and verbal communication skills.
• Be able to handle multiple priorities.
• Have good organisational skills.
• Previous experience in a customer service position is preferable.

ABOUT AVERY
At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs. Job description
Job responsibilities
Package Description:
Shift Details: 8:00 AM to 6:00 PM. This schedule includes early shifts, late shifts, weekends, and bank holidays.
At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Concierge at Hanford Court Care Home in Stoke on Trent. If this sounds like the place for you, wed love to hear from you!
ABOUT THE ROLE
Your focus as Concierge will be to create a positive and long lasting first impression of Avery, answering incoming calls and greeting visitors whilst providing high quality service to residents.
Other responsibilities will include:

• Greeting and directing all visitors and making them feel welcome.
• Monitoring the Bistro area for refreshments, music, and cleanliness.
• Handling resident requests and queries efficiently and effectively.
• Completing administrative duties as required.

ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
Our ideal candidate must:

• Possess effective written and verbal communication skills.
• Be able to handle multiple priorities.
• Have good organisational skills.
• Previous experience in a customer service position is preferable.

ABOUT AVERY
At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.
Person Specification
Qualifications
Essential

• No specific qualifications are required, but previous experience in a customer service position is preferable.

Person Specification
Qualifications
Essential

• No specific qualifications are required, but previous experience in a customer service position is preferable.

Skills Required