Job Description

Company Description

The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, cocktail or soft drink at any time of day.


Our mission at is to create memorable moments for our guests, by connecting hearts from arrival to farewell.


A job, a career or a calling - whatever brings you here, we have something for you!


As part of our team, you can have:



Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality A competitive salary Pension Scheme Eye Test Vouchers Cycle to work Scheme Staff Uniforms Provided Learning programs through our Academies




Handle all event enquiries received via email or phone during the shift, ensuring timely communication and providing replies or confirmations within a reasonable timeframe. Proactively seek opportunities to increase hotel revenue by upselling food & beverage services and room bookings. Prepare detailed function sheets for all events, including any amendments, and ensure all updates are promptly shared with the relevant department heads. Effectively manage and work within allocated budgets, ensuring all events remain profitable. Ensure timely input and accurate management of reservations and data for all group enquiries and bookings Maintain clear and consistent communication with other departments regarding special requests, booking updates, or any other reservation-related matters. Ensure that Accor brand standards and company procedures are consistently implemented and regularly updated. Monitor and implement hotel security and safety procedures related to events and group activities. Deliver outstanding customer service, ensuring all guests and clients have a memorable experience


Qualifications

Previous experience in event coordination, sales, or hotel operations (preferred but not essential) Excellent communication and interpersonal skills Strong organisational and time-management abilities Ability to work under pressure and meet deadlines Strong attention to detail and accuracy Proactive approach with a positive and customer-focused attitude Good understanding of budgets and revenue management Proficiency in Microsoft Office (Word, Excel, Outlook); knowledge of hotel booking systems is a plus Flexibility to work different shifts, including weekends and evenings if required Commitment to delivering exceptional service and guest satisfaction


Additional Information

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.


In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.

Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach. Excellent communicator with well-developed stakeholder management skills (internal and external) Exceptionally organised with the ability to efficiently prioritise manners. Ability to remain calm when under pressure. Ability to work a flexible roster including mornings, evenings, weekends and public holidays

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

If you feel you are the right candidate,

please click 'apply' now! We'd love to hear from you!

One more thing...

By working at Novotel London Greenwich you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor's limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Contract Type: Full Time Number of hours: FT Start date: ASAP * Location: Novotel London Greenwich