Job Description

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The Grand Hotel Birmingham

Birmingham's Grand Hotel on Colmore Row is housed in one of the city's most iconic buildings.


This landmark Grade IIlisted building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

Conference and Banqueting Supervisor

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The Grand Ballroom is the jewel in our crown, and alongside our collection of meeting rooms, it offers a dynamic and exciting place to work. As Conference & Events Supervisor you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.

What you will do

Motivate the team by leading from the front with confidence; being dynamic and positive at all times Assist in the planning, organising and control of day-to-day operation of the department thereby ensuring the established standards of performance are maintained and total guest satisfaction is achieved. Ensure the meeting and event rooms are set up as per function details and instructions received from the Conference Office, at all times. To be the point of contact for event organisers, ensuring their comfort and making sure the event is running smoothly To meet with organisers at the end of their event in order to solicit their opinions and feedback on our service and standards Make sure the team is well-trained, friendly and offers great engagement and efficient service for guests Be flexible to jump into any roll within the C&B department when needed

Ideal candidate

Strong leadership skills, as demonstrated in a similar role within a conference and events setting Warm and genuine nature, someone who can make people feel at ease To be able to confidently, clearly and politely pass information to all guests Promote a positive attitude and display the ability to 'make things happen' to achieve or exceed anticipated results Strong organisational skills Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends

Benefits:

Competitive colleague and friend & family rates for overnight stays at the hotel 50% employee discounts on food and beverage at hotel outlets Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team Free meals on duty in our dining facilities Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support Rewards and recognition for living and breathing our company values Monthly employee recognition and rewards programme Regular team appreciation events, including regular employee parties throughout the year Career development opportunities - including access to apprenticeship programmes Use of Wagestream financial wellbeing platform, allowing instant access to your pay * Uniform provided