Ensuring all conferences, weddings and events run as smoothly and efficiently as possible, liaising with clients to ensure customer satisfaction is maintained at all times.
ABSOLUTE
KEY ACCOUNTABILITIES:
Daily Operations
Meeting all deadlines set by clients, venue and other parties involved in any conference/event
Ensure that conference rooms are set up and broken down to the required standards.
Ensure that all storage areas always clean and tidy and all equipment is cared for.
All schedules in place and checklists are being adhered to
Ensure the departmental SOP manual is being adhered to
Reporting any maintenance requirements to the General Manager
Ensuring communication with other departments regarding event timings and use of equipment etc
Leading by example!
Customer Service
Ensuring all event organisers/key personnel are met on arrival, confirming all timings and explaining hotel fire procedures in the absence of the General Manager
Assist the General Manager in dealing with all customer comments or complaints.
Advise the General Manager of any noted shortfalls, service issues or unrealistic targets at the earliest opportunity
Liaising with the Manager to ensure that all aspects of the food & beverage service exceeds hotel and guests expectations.
Controlling Costs/Revenue
Adjusting payroll cost in response to business levels.
Ensure that all billing procedures are adhered to.
Ensure that all breakages are recorded and reported to the Manager.
Completing monthly stock-take of all equipment.
Ensuring all clean and dirty linen is counted and stored correctly.
Training and Development
All new starts to undergo departmental induction and trained on all aspects of the SOP Manual.
Initial two week training plan implemented for all new team members with a 'buddy' for the first week.
Actively contributing towards Personal Development Plan.
Managing training and development of all team members.
Communication
Attending all operations meetings in absence of the Manager.
Completing daily service briefings with the team pre and post
Attending all departmental communications meetings.
Health & Safety
Ensuring that overall standards of cleanliness and hygiene are maintained at all times in both front and back of house.
All legal notices displayed in the work place.
KEY MEASUREMENTS:
Mystery Guest Report
Guest Comments
H&S Audits
Personal Performance Plan & Performance Rating
If you are a motivated professional looking to make an impact in the world of conferences and banqueting, we invite you to apply for this exciting opportunity.