Job Description

We are looking for conference and hospitality Assistants to create a welcoming and friendly environment for all visitors, staff and colleagues across campus by working as a flexible member of the team and provide a high standard of customer service.
To assist in the preparation, presentation and service of food and drink across a variety of locations on campus. To follow all policies and procedure in relation to food safety, health & safety and Allergen laws. To follow all policies and procedures in relation to PCI DSS and GDPR. To complete all training as required. To fulfill any other duties as directed by line manager or nominated representative.
Start Date: 23rd June 2025
End Date: 31st October 2025
Interview Date: TBC
Working hours: Flexible, to be agreed
Location: On the Lancaster University campus

Main Responsibilities:

• To provide an excellent customer service to both internal and external visitors, staff and students.

• To maintain a consistency of standards by following Lancaster University and Departmental processes and policies.

• To set-up spaces & venues, prepare, serve and deliver food and beverages in line with departmental procedures across the Lancaster University Campus and Venue.

• To correctly use equipment in line with departmental procedures.

• To complete daily cleaning schedules and carry out other cleaning duties as required.

• To work within EHO, COSHH and Health and Safety Guidelines.

• To wear uniforms at all times in line with departmental policy.

• To maintain a high standard of personal hygiene, and work in a clean and tidy manner.

• To attend relevant training courses as directed by the senior manager.

• To undertake any other duties commensurate with the position

Person Specification
The successful candidates should be able to demonstrate the following:

• Able to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service standards
• Be a team player
• Ability to adapt to changing working demands
• Attention to detail and ability to follow instructions
• Able to work flexibly on a rota basis to include evenings and weekends
• Able to undertake physical lifting and manual tasks
• Proven Reliability and Responsibility

Working in this role will help develop the following skills and experience:

• Collaboration

• Emotional Intelligence
• Flexibility
• Integrity
• Multi Tasking
• Organisation
• Perseverance
• Planning and organising
• Problem Solving
• Resilience
• Self-motivation
• Teamwork
• Time Management
• Verbal communication

You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered. .
Please note: Unless specified otherwise in the advert wording, this role is only open to individuals living in the UK.
Under the terms of this work, we endeavour to provide the advertised number of hours, however hours are not guaranteed and that work may cease if there is a fall in demand.
Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.
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Help and advice on making applications can be found on the Lancaster University Careers pages. Visit