Job Description

Conferencing Event Specialist

This role will initially be office based for the first 3 months whilst training, based in our UK Southampton Office.

Hours 9am-6pm Monday - Friday .

Following completion of training , the successful candidate will move

to a hybrid basis 12pm to 9pm .

As one of our exceptional global team of Event Specialists you will deliver high profile, managed, corporate event conferencing to major organisations and financial institutions across the globe.



Virtual events such as Video, Web and Audio conferencing are a fast paced and exciting industry and we are seeking passionate and motivated professionals who are keen to build their career in this sector.



You will be supporting global investment banks and corporates by delivering excellence . You will work closely with clients to organise the booking and smooth running of their high profile events providing an efficient, friendly and professional service.



Responsibilities


Handle and work on event and call bookings via email and telephone Assess client requirements from bookings, decide what type of event they need and make recommendations on joining methods, visual elements and analytical after call reports Act as the main point of contact for the call organiser and involved parties for your assigned call and events Professionally operate audio and web conferences, make announcements into the calls, introduce speakers and manage Q&As Build valuable relationships with our customers and make a positive impact to their experience with us Managing your diary and ensuring you fully understand the customer requirements




Who You Are



Essential:


Instinctive understanding of delivering and driving exceptional, pro-active customer service and the ability and personality to deliver this. Able to communicate confidentially and professionally Adaptable in a fast-changing environment Can build a quick rapport with clients using excellent listening skills Passionate about virtual events Proficient using a laptop and confident with Microsoft Office 365 products

Who are we :



40 hours a week - Initially office-based (hybrid working once fully trained ) Competitive base salary 29 days holiday with an additional day at 1,2 and 5 years' service 3% pension contribution Good progression opportunities Welcoming and supportive team In depth training Extensive employee benefits and rewards package with high street discounts Work life balance is important to us, so you'll get any extras hours worked as time back within a few days. All equipment provided. * A diverse and exciting workplace with a great opportunity to learn in-depth about virtual events with a friendly team.