Job Description

Fluent Italian Contact Centre Operator

Teletrac Navman Connected Services, a Vontier company.

We are a global leader in vehicle security with over 325,000 subscribers. We provide Stolen Vehicle Tracking, EV Charging Support, Emergency and Breakdown Call services across the UK, Europe, and beyond.

Are you ready to

accelerate your career

with a company at the forefront of vehicle security since 1999?

You could be:

an Italian speaking university graduate, college leaver, or someone who is experienced in providing excellent telephone-based customer service.

You

bring your

Italian language and customer service skills

, and we'll train you on our systems and processes!

About the Role:

Become part of our Connected Services Team, delivering top-notch customer support through calls and emails.

Location:

Based in Knowlhill, Milton Keynes, with options for hybrid or remote working.

Hours:

37.5 hours/week, Monday to Friday, 12:00-20:00 including bank holidays and cover as needed.

Key Responsibilities:

Customer Support

Deliver exceptional service using fluent Italian and English on phone and email Respond quickly to system alerts and alarms Manage theft notifications and document vehicle thefts Calmly handle Emergency and Breakdown calls Follow Alarm and Call Handling SLAs

Administration & Compliance

Perform necessary administrative tasks Adhere to GDPR regulations

Who You Are

Fluent in Italian & English (spoken and written) Confident communicator with excellent customer service skills Computer literate with quick software learning ability Able to prioritise and stay focused under pressure Detail-oriented with strong literacy and numeracy Reliable, eager to learn, and flexible Based within commuting distance of Milton Keynes with full UK work rights

Bonus:

Experience in an Operations Centre, Control Room, or Call Centre Good geographical knowledge

What We Offer

Supportive, rewarding work environment Opportunities for personal growth and development

Ready to Apply?

If you're eager for a challenging role where you can make a real difference, we want to hear from you! Interviews will be held via Teams.

Apply now and join our dedicated, innovative team!

Job Type: Full-time

Pay: 25,500.00-27,500.00 per year

Benefits:

Company pension Enhanced maternity leave Enhanced paternity leave Paid volunteer time Referral programme
Application question(s):

Can you work Monday to Friday, 12 noon to 8pm? The salary range is 25,500 to 27,500 depending on your skills and experience. Are you happy to continue?
Experience:

Customer service: 1 year (preferred)
Language:

Italian (preferred) English (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: Hybrid remote in Milton Keynes MK5 8PA