Job Description

About Us

We are a Scottish charity and an

Investor in People Gold Award Holder

. Innovation, creativity, and staff engagement are at the heart of everything we do, enabling us to provide customers with a high-quality advice service when and where they need it.

Role Purpose

As a

Contact Centre Advisor

, you will be at the forefront of delivering a highly accredited service to citizens across Scotland through

telephone, webchat, and email

, you will:

Provide quality advice and information across all channels. Identify customer issues and explore their individual needs and circumstances. Deliver expert, trusted advice to help people move forward with their concerns.
This is a role for individuals who genuinely care, are driven to deliver excellent service, and want to make a difference to people's lives.

Working Hours

Weekly Hours:

31.25 (4 days per week, Monday to Friday)

Shifts:

Monday - Thursday: 9:00 am - 6:00 pm
Friday: 9:00 am - 5:15 pm

Breaks:

2 x 15-minute breaks plus 1-hour lunch

Person Specification

We are looking for someone who is:

Experienced in customer service (contact centre experience preferred but not essential). Able to demonstrate commitment in previous roles. Dedicated, reliable, and hardworking. A good communicator and an excellent listener. Caring, with the ability and willingness to learn

What We Offer

In return, we provide a competitive salary for a 4-day week, alongside an attractive benefits package:

30.5 days annual leave

(38 days pro rata)

8% employer pension contribution

Death in Service Insurance

Cycle to Work Scheme

Employee Assistance Programme

Company Website:

https://advicedirect.scot/

Job Type: Full-time

Pay: 22,293.00 per year

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme Life insurance
Application question(s):

Are you able to commute to our office, which is based in Glasgow? (This is an office-based role, so please ensure that commuting is feasible for you.) We are looking for organised people with attention to detail. The first way to demonstrate this is to have an accurate and detailed CV. Can you confirm your CV is correct on dates and company details? What is your current notice period? We are a registered charity. Training and development of our staff is important to us. However due to the cost of such development we are looking for people who can demonstrate commitment to previous roles. Can you show commitment in previous roles or in education? You must be confident on the phone and using a computer. Are you?
Work Location: In person