Job Description

Are you passionate about outcomes for children and their families?

Here is your chance to be part of our services supporting separated families.

We would like to expand our team and have a vacancy for our newest contact centre.

Role:

Contact Centre Worker

Location:

Derby

Hours:

4hrs on a Saturday

Salary:

12.80 per hour

Closing date:

12th December 2025

About the Role

We are seeking additional staff to deliver on our service which supports children to spend time with the parent they do not live with.

You will:

Operate child contact centres in line with organisational and NACCC standards. Safeguard children and adhere to all safeguarding and confidentiality policies. Support families through the contact process, encouraging positive interaction. Carry out risk assessments and health & safety checks. Maintain accurate records and produce reports as required. Work collaboratively with volunteers and colleagues. Have a level 3 qualification and/or 2yrs+ experience of working with children and families.
Please familiarise yourself with the full and at our website before applying.

The successful applicant(s) will be appointed subject to satisfactory references and enhanced DBS check. Online searches may be carried out as part of due diligence checks for shortlisted candidates.

Due to the volume of applicants we will get in touch only if selected for an interview.

In return for your commitment we offer the opportunity to join an open, supportive and tight knit organisation. Our fantastic work stems from our caring, family culture, which is at the heart of everything we do. We are an ambitious, inclusive team where voices are heard.

Benefits include:

Additional annual leave days (birthday and Christmas eve) Competitive pay rates Recognition platform Employee discount schemes 24 hr employee assistance Support in training and professional development
This organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any role involving working with children will be subject to an enhanced/barred DBS check and staff will be required to complete a safeguarding self-declaration. The self declaration will require you to disclose information about offences that may impact on your suitability to work with children. For more information on this please visit

Updated guidance on the Rehabilitation of Offenders Act 1974 (GOV.UK).

Children's Links recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect, regardless of race, gender, disability, age, sexual orientation, religion or belief. We therefore welcome applications from all sections of the community.

Job Type: Permanent

Pay: From 12.80 per hour

Expected hours: 4 per week

Benefits:

Company pension Employee discount
Application question(s):

Do you have a L3 qualification in childcare or health and social care or equivalent experience? Are you Available to work on Saturdays?
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 12/12/2025