Job Description

JOB TITLE:

Contract Administrator (12 Months Maternity Cover)

DEPARTMENT:

Domestic Repairs Department

LOCATION:

3 Old Barn Lane, Kenley, Surrey, CR8 5AT

REPORTING TO:

Domestic Service Manager

HOURS:

Monday - Friday, 8am - 5pm

BSW Heating Limited is a domestic and commercial heating servicing, maintenance, and installation company. We provide a professional, high-quality service across the Southeast. Our teams manage domestic and commercial installation projects, as well as repair and maintenance contracts for a range of clients including housing associations, local authorities, education providers and hospitals.

OVERALL PURPOSE

Our Contract Administration team are the first point of contact for our clients and are responsible for managing all active repairs until the point of completion. The Contract administrators ensure all repairs are completed within the client's timescale within the contract and work alongside other internal teams to support the contracts being ran efficiently.

JOB OVERVIEW

To act as the single point of responsibility for managing all active jobs that relate to the Client(s) under their control, ensuring that repairs are completed within the timelines dictated by each Client's Service Level Agreement. To work in conjunction with Senior Management and other internal teams to ensure that the Client's wider needs are met and that the contract is run in an efficient manner.

PERSON SPECIFICATION

Previous experience within the heating or responsive maintenance industry desirable. You will have good communication skills, be highly self-motivated, and able to demonstrate excellent customer service. The role requires a positive attitude and an ability to thrive in a fast paced, pressurised environment. We will look to you to lead by example and influence others across the business.

KEY RESPONSIBILITIES:

Single point of contact for our client

Take ownership for all work in progress, overseeing and moving incomplete work through to completion.

Manage the process of booking Supervisors to deal with escalated repairs and reactive surveys

Constant communication with engineers to highlight important jobs

Administration of the VOID orders and associated repair work

Obtain authorisation from clients for any chargeable work

Rescheduling work in the relevant diaries due to unforeseen circumstances

Administration of Client/ Consultant corrective action portals

Ensure availability on the phone to assist with engineer parking

Managing follow-on repair work after the annual service has been attended

Complaints, triage and response to Customer Experience as required

First point of contact for external contractors that are completing repair work

Logging Warranty calls for systems that are in the manufactures warranty guideline

KEY ATTRIBUTES:

Good verbal and written communication are essential

Highly self-motivated and enthusiastic, with excellent customer service skills

The ability to work under pressure within a fast-paced and emotive environment

Positive attitude to change by demonstrating flexibility and adaptability

The ability to lead by example with continuous improvement

The ability to influence others to achieve results and foster greater cohesion amongst teams

BSW is an Equal Opportunities Employer

Job Types: Full-time, Temporary, Fixed term contract
Contract length: 12 months

Pay: Up to 25,396.80 per year

Benefits:

Bereavement leave Company pension Free parking On-site parking Referral programme
Ability to commute/relocate:

London CR8 5AT: reliably commute or plan to relocate before starting work (required)
Experience:

Administrative: 1 year (preferred)
Work Location: In person