Job Description

The successful Contract and Maintenance Administrator will need to be customer service focused. They will be responsible for organising the service diary for our service engineer and manage administration tasks around the annual maintenance contracts. The role will also involve raising invoices for small parts used on the service visit. The position has a very active role directly with customers, for both inbound and outbound communication. Experience in scheduling and customer service would be supportive of this role. Progression is available in this role to enable employees that wish to move onwards in the contract and maintenance department, with plenty of opportunity.

Job Role

To book appointments with customers for planned preventative maintenance(PPM) visits, completing the diary of the engineer with guidance and planning provided by a manger. To achieve the performance standards set by our inspectorate body for timescales of carrying our PPM visits in readiness for reporting at our annual inspection. To develop and build customer relationships ensuring the highest professional standards are always achieved promoting excellent customer service. Ensure any recommendations or further action required following a PPM visit are processed and passed onto the relevant department accordingly. Invoice any works as completed on the PPM visit, this will be using Xero. Proactively contacting customers whose maintenance contracts are expiring or expired and keeping in contact ensuring customer retention through excellent customer service.

Skills, knowledge and qualities required

Excellent customer service skills Focused and organised Computer literacy, good written and oral communication skills
Employment will be subject to successful BS7858 security screening with Enhanced Disclosure Check (DBS) and a police check.

28days holidays per annum including bank holidays (Christmas and New Year Shutdown)

Hours:

Monday 9am- 5pm

Tuesday 9am- 5pm

Wednesday 9am - 5pm

Thursday 9am - 5pm

Friday 9am - 5pm

1 hour daily lunch break unpaid between 12:30pm and 1:30pm.

Job Types: Full-time, Permanent

Pay: 23,250.00-26,000.00 per year

Benefits:

Company events Company pension
Ability to commute/relocate:

Penarth: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

Administrative: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person