to join our Facilities Service Desk team..This is an exciting time to join the team! Do you have a real passion for customer service? Do you thrive working within a fast-paced team environment? Do you possess exceptional communication skills? Then we would love to hear from you as we may just have the perfect job for you!
The Role
Estimating process (logging/chasing prices/inputting) and working to targets
Finance process (approve invoices and issue invoice queries/respond to clients) and working to targets.
Reactive WIP process (review with Accounts Team and support)
PPM/Compliance process (review site assets with Accounts Team to ensure in line with contract review maintenance planner reporting/issue weekly asset no test reports/input and revise contracts
Overflow for PPM/reactive roles
Tracking contract statuses, deadlines, and renewals. This involves maintaining a database or system to monitor contract details, ensuring compliance, and managing any changes or amendments.
Maintaining accurate records of all contracts and related documents. This includes organizing and archiving contracts for easy access and reference.
Serving as a point of contact for contract-related inquiries. This involves interacting with internal teams, external stakeholders, and providing support or clarification on contractual terms and conditions.
Collaborating with various departments, such as legal, finance, procurement, and operations, to ensure alignment on contractual matters and facilitate smooth workflow.
Resolving issues or discrepancies that may arise during the contract lifecycle, and proposing solutions to ensure contractual obligations are met.
Utilizing contract management software or tools to assist in contract drafting, management, and reporting.
The Skills Needed To Be a Succes
Must have experience
in Help Desk within Facilities Management.
Excellent organisational skills and exceptional time management
Able to work effectively in a team and multi-manage tasks.
Self-motivator, methodological and pro-active
Results/ task orientated attention to detail and accuracy
Confident & polite manner
Excellent Customer Service
What's in it for you, you ask?
Full Time hours 0800-1700 Monday to Friday
A competitive salary
Enhanced Annual Leave 33 days
Private Health Care Plan on completion of 3 months probation
Free on-site parking
NEST pension
Life Assurance
Employee Assistance Programme
Wellbeing Programmes
Stunning office environment to ensure you're comfortable and work at your optimum
* Opportunity to grow your skill-set and develop professionally
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