Job Description

Contract Delivery Manager - PAM Portfolio

==============================================

About JLL

-------------


If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL Workplace Management!

Location:

Central London

Purpose

-----------


To provide a high quality and compliant technical service to the PAM Portfolio. The Contract Delivery Manager will ensure efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of all services within the scope of the contract, to include innovation in service delivery. Aim to continuously improve the service delivery.

Duties & Responsibilities

------------------------------

Customer Liaison

Lead maintenance management on the portfolio and provide information on service plans and records Contribute to effective communications and provide operational support for all maintenance related activities Demonstrate a responsive "can-do" attitude to PAM and end users across the portfolio Ensure prompt and professional response to client requests Ensure compliance to the PAM contract specification Provide monthly reports in the agreed format both internally and to varied clients

Health, Safety and Environmental

Ensure that all JLL Health, Safety and Environmental policies and procedures are adhered to, referring conflicts to the Account Manager or H&S Director where necessary Ensure that risk assessments, COSHH records and safe methods of work records are held on site for all working practices Ensure that records are maintained in compliance with the PAM client specific requirements Ensure that all JLL staff are aware of, and comply with their H,S&E responsibilities, including the provision of risk assessments and safe working method statements before work commences Monitor and evaluate service partners for compliance with Health, Safety and Environmental legislation on site Manage the delivery of all agreed remedial, emergency and planned works to ensure the building offers a safe environment for all users

Quality of Service Delivery

Continually assess performance levels and drive improvement through the development of the team's skills and attitude, innovation and better utilisation of contract resources Update asset lists, schedules and instruction sets on various client platforms Plan labour with contract supervisors and schedule tasks to ensure effective completion of maintenance work on site; either through direct labour resources or sub-contractors Work to agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the quality manual Ensure that all site based business systems are being utilised effectively and to standard required by JLL. These include financial, maintenance management, KPI, and H&S systems Ensure that work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to client requirements Monitor and report on quality and financial performance of service delivery in line with KPI requirements

Continuous Improvement

Using a continuous re-appraisal system, regularly review and recommend potential service improvements and/or cost savings to the PAM clients through monthly meetings forum Adopt a pro-active, innovative approach in recommending improvements and changes to the service where considered to be cost effective Ensure that changes are driven through the operation in a seamless and efficient manner as appropriate

Personnel Management and Administration

Provide technical support to team and PAM client staff as appropriate Continually assess performance levels and drive improvement through the development of the team's skills and attitude, innovation and better utilisation of contract resources Ensure that the JLL and PAM image is reflected positively through staff appearance and demeanour Communicate regularly with staff through formal and informal channels to ensure free flow of ideas and that morale remains high Handle first line HR queries and concerns, escalating to disciplinary procedures when necessary Recruit staff as required and ensure a full induction program is completed Ensure that the correct staff and efficiency levels are maintained Distribute work to team members based on capability and capacity Contribute to the appraisal of staff and suppliers Ensure that administration procedures and records are maintained in line with company policy

Finance

Day-to-day management of the purchasing of maintenance supplies and sub contracts, with the support of administrators Efficiently log and process extra works and provide timely authorisation of supplier's invoices Maintain accurate records of works completed and expenditure and provide reports to the Account Manager as required Take a responsible and proactive approach to ensure that invoicing is carried out in a timely and effective manner maintaining debt and WIP to acceptable levels Take responsibility for cost control of maintenance and promote methods to reduce costs without compromising quality Identify cost effective good working practice on site, including spares holding and consumable levels Ensure best purchasing practise using JLL nominated suppliers

JLL Privacy Notice

----------------------


Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.


For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.