Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Contract Delivery Manager - PAM PortfolioAbout JLLIf you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL Workplace Management!

Location:

Central London

PurposeTo provide a high quality and compliant technical service to the PAM Portfolio. The Contract Delivery Manager will ensure efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of all services within the scope of the contract, to include innovation in service delivery. Aim to continuously improve the service delivery.

Duties & ResponsibilitiesCustomer Liaisono Lead maintenance management on the portfolio and provide information on service plans and records

Contribute to effective communications and provide operational support for all maintenance related activities Demonstrate a responsive "can-do" attitude to PAM and end users across the portfolio Ensure prompt and professional response to client requests Ensure compliance to the PAM contract specification Provide monthly reports in the agreed format both internally and to varied clients

Health, Safety and Environmentalo Ensure that all JLL Health, Safety and Environmental policies and procedures are adhered to, referring conflicts to the Account Manager or H&S Director where necessary

Ensure that risk assessments, COSHH records and safe methods of work records are held on site for all working practices Ensure that records are maintained in compliance with the PAM client specific requirements Ensure that all JLL staff are aware of, and comply with their H,S&E responsibilities, including the provision of risk assessments and safe working method statements before work commences Monitor and evaluate service partners for compliance with Health, Safety and Environmental legislation on site Manage the delivery of all agreed remedial, emergency and planned works to ensure the building offers a safe environment for all users

Quality of Service Deliveryo Continually assess performance levels and drive improvement through the development of the team's skills and attitude, innovation and better utilisation of contract resources

Update asset lists, schedules and instruction sets on various client platforms Plan labour with contract supervisors and schedule tasks to ensure effective completion of maintenance work on site; either through direct labour resources or sub-contractors Work to agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the quality manual Ensure that all site based business systems are being utilised effectively and to standard required by JLL. These include financial, maintenance management, KPI, and H&S systems Ensure that work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to client requirements Monitor and report on quality and financial performance of service delivery in line with KPI requirements

Continuous Improvemento Using a continuous re-appraisal system, regularly review and recommend potential service improvements and/or cost savings to the PAM clients through monthly meetings forum

Adopt a pro-active, innovative approach in recommending improvements and changes to the service where considered to be cost effective Ensure that changes are driven through the operation in a seamless and efficient manner as appropriate

Personnel Management and Administrationo Provide technical support to team and PAM client staff as appropriate

Continually assess performance levels and drive improvement through the development of the team's skills and attitude, innovation and better utilisation of contract resources Ensure that the JLL and PAM image is reflected positively through staff appearance and demeanour Communicate regularly with staff through formal and informal channels to ensure free flow of ideas and that morale remains high Handle first line HR queries and concerns, escalating to disciplinary procedures when necessary Recruit staff as required and ensure a full induction program is completed Ensure that the correct staff and efficiency levels are maintained Distribute work to team members based on capability and capacity Contribute to the appraisal of staff and suppliers Ensure that administration procedures and records are maintained in line with company policy

Financeo Day-to-day management of the purchasing of maintenance supplies and sub contracts, with the support of administrators

Efficiently log and process extra works and provide timely authorisation of supplier's invoices Maintain accurate records of works completed and expenditure and provide reports to the Account Manager as required Take a responsible and proactive approach to ensure that invoicing is carried out in a timely and effective manner maintaining debt and WIP to acceptable levels Take responsibility for cost control of maintenance and promote methods to reduce costs without compromising quality Identify cost effective good working practice on site, including spares holding and consumable levels Ensure best purchasing practise using JLL nominated suppliers

JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.