Job Description

Contract Director - Soft Facilities Management

Location: Cambridge

Salary:

Competitive + benefits


We are proud to partner with the NHS to deliver high-quality

Soft Facilities Management (FM) services

, with a strong emphasis on cleaning, to create safe, welcoming, and well-managed healthcare environments. As we continue to grow, we are seeking experienced and commercially minded

Contract Directors

to lead the delivery of our full range of Soft FM services across hospital sites.


This is a pivotal leadership role, responsible for ensuring operational excellence across

cleaning, catering, portering and retail services

--while driving commercial performance, enhancing patient and visitor experiences, and building trusted partnerships with NHS teams.


Key Responsibilities

Commercial Management:

Lead financial performance across Soft FM and retail operations, overseeing budgets, forecasting, and cost control while maximising revenue opportunities.

Contract Management:

Ensure compliance with SLAs, KPIs, and NHS standards across all services, driving consistent quality and value.

Operational Excellence:

Oversee day-to-day service delivery, embedding high standards in safety, quality, and customer satisfaction.

Stakeholder Engagement:

Build strong, collaborative relationships with NHS partners, service providers, and suppliers.

Team Leadership:

Inspire and develop high-performing teams, fostering a culture of accountability, inclusion, and continuous improvement.

Risk Management:

Proactively identify and mitigate operational and financial risks, ensuring safe and secure environments for patients, staff, and visitors.

Qualifications & ExperienceProven senior leadership experience in

Soft FM contract management

, ideally in healthcare. Strong

commercial and financial acumen

with a record of driving efficiency and revenue growth. Skilled in

contract management

, with experience overseeing large-scale service delivery. A people-focused leader with excellent

communication, negotiation, and stakeholder management

skills. Committed to delivering outstanding

customer service

in complex and high-pressure environments. Strategic thinker with strong

problem-solving and decision-making

ability.

What We Offer:

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families

About Us

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!