Job Description

Job Overview

JOB DESCRIPTION

As the Contract Florist & Design Assistant you will support the Head of Weekly Flowers to run and design our weekly floral contracts, shaping client relationships and directing creative output. With a focus on exceptional service and operational precision, you will support aspects of floral design and client management -- ensuring both creative excellence and commercial success.

DUTIES

Client Support & Relationship Management

Support the Senior Client & Design Manager in maintaining relationships with key contract clients, assisting with quarterly reviews, responding to day-to-day client needs, and helping identify upsell opportunities.

Floral Design & Creative Support

Support the delivery of floral design for weekly contracts and seasonal installations, ensuring designs align with the PAUL THOMAS brand standards and client briefs. Contribute creatively while executing direction from senior leadership.

Business Development Support

Assist with identifying new weekly flower contracts and design opportunities, including attending site visits, preparing proposals, and supporting tender responses in collaboration with the Business Development Manager and Senior Client & Design Manager.

Team Supervision & Coordination

Provide day-to-day supervision and support to florists and freelance staff on contracts and installations. Act as a key point of contact on-site, escalating issues to senior management where required.

Floral Procurement Assistance

Support flower and foliage procurement by placing orders, checking deliveries, and helping manage stock in line with agreed designs and margins.

Scheduling & Logistics Support

Assist with coordinating weekly deliveries, staffing schedules, installations, and maintenance visits to ensure smooth and timely execution.

Seasonal Projects Support

Support the planning, installation, and breakdown of seasonal contract projects, including Christmas installations, working closely with the Senior Client & Design Manager to deliver creative and operational excellence.

THE CANDIDATE

The ideal candidate will:

Have at least 3 years' experience in senior-level floristry or creative client services roles.

Must possess an excellent command of the English language, both written and verbal

Will possess a genuine passion for floristry and the energy to tackle every event, large or small, with enthusiasm

Preferred but not essential - Will hold a full UK driving licence and be happy to drive vans on occasion

The successful candidate should be happy with early starts and willing to work at the weekend as this is a necessity

COMPANY BENEFITS

Private Healthcare Insurance

Overtime is fully paid at PAUL THOMAS or time off in lieu can be organised

All employees receive 28 days' holidays, including Bank Holidays. Additional holiday days and other benefits will be awarded for long service

Yearly service awards

Enhanced Sick Pay policy following a successful probation

Flexi-lunches

The role is a standard 42.5 hour working week, with additional week and weekend hours when required. Fully studio based.

Job Type: Full-time

Pay: 24,420.00-37,085.68 per year

Benefits:

Additional leave Bereavement leave Company pension Employee discount Flexitime On-site parking Private dental insurance Private medical insurance Sick pay Work from home
Work Location: In person